"84 Yr old sleeps on floor, they charge £500 for that and now WE WON OUR COURT CASE AGAINST THEM and that cost them £648 for refusing to return our £500"

My wife purchased a bed from the Bathgate shop for her mother who is in a care home, this was after she was assured that "any hoist would fit under the bed" therefore the care home's hoist would fit under the bed. However after the bed was delivered it was tested by the staff who informed my wife that their hoist would not fit under the bed and as a result her mum would have to sleep on the floor. We contacted Glenmore to have the bed uplifted and after a week or so it was duly uplifted. When we contacted them about a refund of the £2,000, we were advised that this would be subject to the £500 deduction as stated on the invoice, this despite the fact that the goods were not fit for purpose. Michael called my wife to ask to come in to process the refund, she was presented with a document stating this would be for £1,500 and was "full and final settlement" needless to say we scored those words out before signing the document. He later phoned threatening to deliver the bed to the care home as we'd signed a contract for it, despite the fact that it was a stock item. Along with other reviews here, if everything goes well great, but if you have a problem then they are not interested and in fact result to threatening and devious means to keep some of your money. It's a lottery dealing with this company and I would avoid them at all costs. I will never forget me 84 year old mum suffering from dementia sleeping on the floor and them wanting to keep £500 of her money for nothing, AVOID AT ALL COSTS, they have zero customer care.
27/4/22 - Reading their response, which says we got an electric bed from the care home is just lies, my mum is back in her old bed as we've been put off getting her a new one after the really bad experience from this company with lies, threats and blackmail. It doesn't even address the fact that the bed was returned because the lifting hoist wouldn't fit under it. I would not trust anyone from this company as far as I could throw them.
7/8/22; We managed to get 75% of the cost back from our bank but the lies these people told to the bank beggars belief, e.g they said my mum soiled the bed, despite the fact that my mum had never slept in the bed and this was corroborated by the care home manager. I've never came across such untrustworthy people in all my life, they shouldn't be working in a business dealing with aged and infirm Customers.

"Highly recommended"

The staff at Glenmore Mobility have all been most helpful when we have needed various aids over the last couple of years.
Most recently we hired a riser/recliner chair for two weeks for my husband to try, it was delivered very promptly and taken upstairs, moving another chair to make room for it. As it was difficult for him to get to the showroom, when we considered buying one, they brought a couple of chairs to see which best suited his needs and offered to take the hire charge off the price of the chair we decided to buy. It is British made, has a 5-year guarantee, and he is very pleased with it. We would certainly recommend this company.

"Wheel chair hire"

Took a wheelchair to Edinburgh 26 Sept ,to help my wife get around,the wheelchair front wheels came off the rim so needed to hire a wheelchair at a moments notice.
Did a Google search to find a place to hire a wheelchair and came across Glenmore Mobility, gave them a call and arranged to pick up a chair in 1 hour at a very reasonable price for a 3 day hire.
Spoke to Steve and went to pick up the wheelchair from their Edinburgh shop.
The service was excellent from Glenmore,without their help we would have had to do very little as my wife has problems walking.
Thank you Glenmore for making our break a lot more enjoyable.
Keep up the good work.

"I needed to hire a wheelchair at very…"

I needed to hire a wheelchair at very short notice and the staff at Glenmore Mobility, Edinburgh were very helpful in arranging this for me. They also provided a good demo on how to use/fold the wheelchair.

"I wish I had heard of these guys…"

I wish I had heard of these guys before. My mother lives 150 miles away and is housebound but I was able to take a wheelchair on approval so we could check it fitted her. They did such a good job assessing her needs from afar that it was just great....and I simply returned unneeded cushion.

"My Experience in the Edinburgh Shop"

Yesterday I went to the Edinburgh shop to decide on a mobility scooter for myself. I explained that I would not commit to a purchase that day. I was trying to say that that was because I wanted 24 hours to think over what for me would be a major financial purchase, but the aggressive loud-mouthed saleswoman interrupted me and told me that I was in no way ready to buy a mobility scooter, and that when I was ready I should come back, SHE would do an assessment of my needs and SHE would tell me what scooter I should test drive and buy. I said that I needed to discuss the financial set-up before I got as far as test-driving anything - eg is it full payment upfront or is there a monthly payment scheme, if so over how many years, what is the rate of interest etc. These are all questions which can be answered generally without reference to a particular scooter, but using an average guideline figure which can then be refined when a scooter is chosen. But the aggressive loud-mouthed saleswoman said she would not discuss the financial side of things with me until I had test driven a scooter. By now I had decided that this was a company with which I wanted no dealings, and so I left the shop.

When I used to train sales staff I always tried to impress on them the importance of listening to the customer. Not only did this aggressive loud-mouthed saleswoman not listen to what I said was important to me, I suspect she barely listened to me at all, as I never got to finish a sentence without her interrupting me. Provided the finances were manageable, I was ready to decide on a scooter, and merely wanted 24 hours to think it over to avoid being pressured into an instant commitment. Instead I have taken 24 hours to think about whether to post a public review, as I would not like anyone to lose their job because of me - even aggressive loud-mouthed salespeople can have nice people in their lives who are dependent on their earnings. But I have read the other reviews on Trustpilot, and there is a consistent thread running through them of people finding Glenmore an unpleasantly arrogant company to deal with. So I am sure that this review will not affect the career prospects of the staff member concerned. It seems that Glenmore have chosen to adopt a business model of behaving in a bullying manner to disabled people, and I shall be giving my business to another company.

"Service from GLENMORE was excellent"

Service from GLENMORE was excellent, they advised on a riser recliner chair , found suitable chair and delivered options to care home . Had the chair we needed in the carehome within 3 days. Staff could not have been more helpful.

"Chair Parts"

I required a specific handset to try and fix my grandmother's mobility chair. I contacted the Dalry shop in Edinburgh and Keith was extremely helpful and polite. Whilst not a chair they supply, he went above and beyond to find a replacement part and at a reasonable price. Outstanding service and would highly recommend.

"My husband has difficulty walking far"

My husband has difficulty walking far. So Edinburgh was going to be a challenge. We called Glenmore on the morning and Steve was very helpful and arranged to have a scooter charged and ready to go when we arrived at Haymarket in Edinburgh. As rhis was the first time of using one they gave him a quick lesson so that he felt happy and secure in using the scooter. You made my husband's day. We even made it up to the castle. Thank You for all your help. I would recommend Glenmore and there team. 29th Sept 2020

"Great service from Glenmore"

Great service from Glenmore. Bought a bed for my gran for coming out hospital. Everything was set up for us. Hassle free and kept their word. Would definitely recommend.