"Very happy with the service and advice"

Very happy with the service and advice. As a worker in social care environment I am always happy to reccomend Genmore to my clients.

"Outstanding service in a difficult time"

I contacted Glenmore at their Bathgate shop regarding the urgent purchase of an electric rise and recline bed for my father who was due to be released from hospital
We spoke to girl who took some details regarding my dad and said she would call us back
2 hours later the Manager from the Edinburgh shop called to say they would manage to have the bed delivered and set up the following day at a time to suit us , we decided to go ahead as it was urgent
The following day the 2 delivery guys arrived wearing protective attire and delivered the bed and we didn't have to do a thing, they removed the old bed and to my astoishment they asked for the hoover to clean before installing the new bed
My father who is now at home and our family can only thank all the staff at Glenmore for their patience, advice and concern shown
Especially at this unusual time
Regards to you all and stay safe

"Unacceptable Customer Service"

Early January my dad purchased a reclining chair for himself and a chair for my mum costing a substantial amount of money.The chairs were to take 12 weeks .My dads chair arrived and he was pleased with it however there was a problem with my mums chair something about material out of stock.Covid hit and lockdown followed but no communication was received from Glenmore as to how this would effect the order.My mum became ill on 27th April with Kidney Failure and i contacted Keith at Dalry road Edinburgh to advise him of the situation and that my mum was unlikely to recover. I spoke with the Dalry shop on a couple of occasions regarding this on behalf of my dad i relayed that the chair was really no longer required and was offered £400 refund on a £795 chair.we decided not to accept this offer as would rather have the chair than loose nearly £400.We heard nothing further until a letter came dated 22/5/20 the day after my mum passed away thanking us for our patience and offering us a loan item until furniture was delivered! Whilst i appreciate that the current circumstances surrounding covid is outwith the companies control and whilst i appreciate that it was a bestoke chair i find it unacceptable that it took 5 months for a letter to be sent ,5 months for an offer of a loan chair which i might add would have benefited my mum greatly in her final three weeks and unacceptable that an 83 year old man would loose £400 to cancel .
I am not sure how my father will react when this chair finally arrives but i can only imagine he will be devastated.

"I cannot speak more highly of Glenmore…"

I cannot speak more highly of Glenmore Mobility. After a rapid deterioration in my mother's health which meant that other services couldn't keep pace, I was able to hire a hospital bed and riser-recliner chair at extremely short notice from Glenmore Mobility. They were able to deliver it in record time and then made sure to collect it on the day that the more permanent equipment was arriving so that my house wasn't too full of furniture. The guys could not have been more kind or helpful. I strongly recommend them to anyone finding themselves in a similar position.

"All staff very Arrogant to deal with."

This is an edited review of Glenmore Mobility and is truthful and factual. We had major issues with this company who wanted to charge us £500 more than what the item cost actually was and would not listen to reason. I was spoken to like a piece of dirt by the manager of Bathgate branch who called me a liar and was the cause of the whole problem in the first place, no apology from her ever received, a very arrogant opinionated woman that i would advise not to deal with.
Then theres Keith Laing, not a lot i can say about this "man" apart from someone who really needs to learn to listen to a customer rather than trying to intimidate people in there own home. For the owner of a company who all in all deals with disabled people, he has an arrogant manner and believes wrongly that him and his "staff" are always right. We eventually got this matter resolved by the finance manager who admitted in writing that this was there mistake and apologised. No compensation or goodwill gesture for all the threats that were made by there staff and the embarassment of 3 men coming to my door in my opinion with one intention, to intimidate. We were put through hell with this company and want to warn other users, beware of buying from this crowd without getting the price upfront in writing and when you get your goods check that what you have is what your paying for. Most importantly if things go wrong, dont be intimidated by there small minded senior staff. I had the cheek to be asked to take this review down!

"Wheelchair hire."

i needed a wheelchair for a weekend in Edinburgh (for a wedding) with my mother with mobility problems. Glenmore resolved all my problems. A discussion on the phone resulted in a comfortable wheelchair being delivered to the hotel before us. It was easy to fold for taxi journeys and took all the stress out of a potentially tricky visit. I can highly recommend Glenmore for hire of wheelchairs!

"Thank you"

I visited the Bathgate showroom last week with my elderly mother, was recommended to me by a friend. My mother had recently been released from hospital and still feeling quite poorly, the staff in Glenmore were very considerate and helpful, we needed a riser recliner chair to help her recover were amazed to get delivery of chair next morning thought we would have to wait a few weeks, cannot thank the ladies enough

J Keeble

"avoid"

I purchased an adjustable bed for myself as a disabled person. I had difficulties using it as the mattress wouldn't stop moving during the night resulting in me being trapped underneath. As someone who has breathing and mobility issues this was frightening. I found their aftercare service to be very uninterested and despite several calls and letters my difficulties are unresolved and I'm unable to use the bed