"Great service"

Great experience from start to finish. JazakAllah. Will use your service again. Abdul Qadir bhai was just so hospitable with his customer service and was a pleasure to work with.

"We had most wonderful experience…"

We had most wonderful experience alhamdulillah with respect to accommodation, transportation , no issue at all our agent brother Hadeed was very helpful all along the journey , I highly highly recommend this company for excellent umrah experience !

"Great experience"

Our agent Fahad was very responsible and helpful. We were provided with good transportation and services were on time. Him and agent Dua were very communicative and made our trip easy. We recommend this company!

"This is my first umrah with this…"

This is my first umrah with this company. Alhamdullah it was really good. Thank you brother Fahad for everything that you did to help us with this trip!

"It was a great experience for us from…"

It was a great experience for us from the planning to complete our trip with your company. Specially Brother Fahad who helped us to complete our trip so nicely. Everything was perfect. Thanks to umrah international.

"Fahad is an extraordinary person who…"

Fahad is an extraordinary person who delivers. Ground operations are little wanting, yet you know Fahad will make it right.

"Excellent Umrah Experience, Highly recommended"

It's my 2nd Umrah travel by this company and their partners, and I had an amazing experience. Selection of hotels was good, but a bit closer hotels are always preferred.

Highly recommended!

"Went on my first umrah trip with my…"

Went on my first umrah trip with my parents and younger brother. Brother Fahad Ali made the process extremely simple and easy. All arrangements were made prior to our arrival. This helped us focus on our worship and religious duties without stress. Brother Fahad Ali and the whole umrah international team were always available and flexible to our plans. Would highly recommend and insha Allah use for my future umrah and hajj needs.

"Good experience"

We went to umrah last month with umrah international. Mr. Fahad assisted us throughout the whole process. Alhamdullilah we had a very good experience with him . The hotels in both Makkah and madinah were good and very close to haram and masjid-e- nabwi.Transportation was very good too .. memorable experience for my family .

"My very honest and fair review"

For the success & improvement of a business as well as to be fair with the customers, it is extremely important to be very honest, fair and unbiased when writing a review. I will do my best in that light.
This was my 6th trip to Saudi Arabia (and my wife's 4th one) that included a Hajj and 5 Umrah Alhamdulillah. We plan to do more by Allah’s willing (InnShahAllah). However, this was our 1st trip with Umrah International.

First, let me start with the positive notes on my experiences:

1. Umrah International price was reasonable.
2. While we reached at Medina, we met Br. Fahad Babar Malik who was mannered and accommodating to listen to my concerns and suffering (listed below) during the process.
3. To partially compensate our pain -he tried his best and offered the following gestures.
i. He was kind to provide us a ‘private car trip’ from Medina to Makkah. Much appreciated.
ii. They provided free lunch to all the passengers during Medina to Makkah trip.
iii. Br. Malik managed to give us a private room in Makkah (couple room, although we had originally booked for quad shared room). Very much appreciated.

I believe-Umrah International can do really well once they improve some of the very key areas of things:

1. Coordination with clients is very important and needs improvement: No clear idea on how, when, where to where we are going and what are the schedules etc.
2. We were supposed to be trained and clarified the journey (a-z) via an on line lecture prior to the trip, to make the Haji’s aware of the plan, Umrah education and overall trip, but it never happened.
3. Ground transportations from point A to point B were not at all clear and were not coordinated: We waited for over three (3) hours at the Jeddah airport and made many phone calls, emails and texts to contact the drivers to pick us up without luck. Need serious improvement, PLEASE give strong focus in this area.
4. Need improved communication: No prior communications were made on who would receive the guests at Jeddah airport and thereafter. My wife got sick at the airport on waiting after a loooong journey and was extremely upset. After over 3 hours of waiting we finally got hold of a driver with the help of an Arab person. It was a disaster for a holy journey.
5. Suggest that you inform your customers about the phone or SIM system in Jeddah airport and how to contact the company personnel for assistance.
6. Suggests that you keep the promise: We went to Medina and got a different hotel in Medina than what we were promised. It is understandable that sometimes things can change based on circumstances but that should be explained to the guests.
7. Suggest being prepared ahead of guest's arrival at the hotel: They were unable to decide which room to accommodate to which customers. After waiting for a long at the lobby, the tired and exhausted bodies finally received the rooms.
Alhamdulillah, after Median - the trip started to get better. By Allah’s willing- we performed our Umrah quite well and got a much better place in Makkah as mentioned earlier.

Final Note: Our Umrah was great, Alhamdulillah. "Umrah International" is a relatively newer company. I believe they have good intention and want to serve people. I also believe that they can shine and prosper should they take some more proactive role and implement better organization and communication skill as mentioned above. My suggestion for ‘Umrah International’ would be to follow the business model of ‘Dar-al Salam’ or ‘Adam Travel’ and employ some more staff. I wish and pray “Umrah International all the success in future.