"Beware"

Tried to replace a dead battery on my three years old bike. Its £800!!!
You cant use a bike with no battery. So they don't bother to charge you a price of new good electric bike just for the battery.
Bear in mind that your new bike will go to trash in 3 years.

"I wish I could recommend 50Cycles"

I wish I could recommend 50Cycles, I really do! I can certainly recommend Reece Collins who manages the Altrincham store as being very helpful before making my purchase. Also worthy of note is Alex Sharrock who manages their Operations and Warehouse and who provided first class communications about my order(s). However, that's as far as I can go.

The overall customer experience (post-sale) has otherwise been sadly lacking. Nearly £7k worth of (2) Cube bikes purchased and what arrived didn't appear to have had more than a cursory glance before despatch. Loose bolts securing the side-stand and front lamp, Di2 cables dangling where they could be fouled by the tyre, lamp cable round the suspension fork where it could be compressed and worst of all the bike frame number didn't match the acompanying box of ancilliaries - most importantly, the battery key!

Many phone calls and e-mails over the past seven weeks seeking to have the correct key for my bike delivered and all I'm told is that it's a warranty claim with Cube. Nonsense! I was being fobbed-off over this and I decided to take some alternative action. I discovered that 50Cycles had NOT made any warranty claim via Cube and quite frankly, they couldn't give a flying fig about my issue. I therefore called another Cube dealer (with whom I had no prior contact as a customer) and hey-presto, DPD miraculously arrived with the correct key to my bike within the space of a week. 5-Stars go to Infinity Cycles in Durham for service beyond the call of duty to someone who has never even bought an inner tube from them. 2-Stars only go to 50Cycles for Reece and Alex. The rest of you running this shambles outfit have a hell of a lot to learn about customer service. I'm still waiting for my original battery keys to arrive - lets see how long it takes the original dealer to do it now, when another bike shop can do it for me in the space of a week.

"A great experience"

I have just purchased my first e bike from 50 Cycles in Shoreham.
What a great experience this was! Charles could not have been more helpful & explained everything in great detail. He was also very patient with my endless questions which resulted in me buying a Kalkhoff
Sahel compact i8 which I am very happy with. My wife is still undecided about taking up cycling again after many years but if she does decide to go ahead we will definitely be going back to 50 Cycles in Shoreham.

"Long Term Customers"

Over the years we have bought several electric bikes from 50 cycles and always appreciated their sound advice and excellent service.

"A good selection of bikes available at…"

A good selection of bikes available at the Twickenham branch. The staff were helpful and I purchased a bike. The bike needed to be PDI checked and I waited while this work was carried out, this gave me time to fit the bike rack to the car. At home I noticed that the rear wheel was not aligned and one of the adjustment set screws was not in contact with the spindle. I had to correct this before riding the bike. Perhaps a procedure needs to be put in place where bikes are checked during quiet times and a label attached, stating PDI check actioned. This would avoid carrying out the PDI when customer waiting and also other customers possibly being in the shop causing the worker to be distracted.

"Excellent customer service and very…"

Excellent customer service and very informative guidance in helping me buy my first electric bike. The guys where very informative and attentive to my requirements and needs. Highly recommend.

"Exceptional service"

Exceptional service
Friendly team
Great knowledge of electric bikes

"Excellent delivery and immediate responses"

Delivered promptly, as planned and in perfect condition. Contacted support desk with a few set up questions, all answered satisfactorily. Minor problem developed after first test drive, probably due to my misunderstanding of the set up. Again support desk sorted this and sent a replacement bolt by return post.
Overall, excellent. This is the second e-Bike I have bought from 50 Cycles, I can thoroughly recommend them.

"Helpful, Responsive and friendly service"

Very helpful. Responsive to questions and despite TNT messing up the delivery twice followed up promptly. Great bike, great service. Also advised they would help should anything need sorting under warranty so they seem pretty decent.

"Cube Reaction."

Bought a Cube Reaction Electric Bike from Loughborough and found the purchase extremely easy. I picked the bike up myself and everything was ready for me. Michael was very helpful in explaining the bike to me and now I am looking forward to riding it this summer. Great looking bike. Thanks for all the help.
Alan