"New company is hard to get a response from when I needed support."

Having found that this is a new company using a previous company's web site, I can only comment on the lack of response to my enquires.
I accepted poor response during the pandemic lockdown, but still had great difficulties getting any response when I tried again after they were clearly trading again.
They have now explained they had new systems, and I wish them well, but my experience was not good.





Their answer is that I go to the manufacturer direct.
If the new company had replied to my various efforts to contact them, my review would not have been so critical.

"Please do not buy from this company"

Please do not buy from this company. My mum brought an electric bike in Shoreham & the pedals were put on the wrong sides, which could have caused an extremely serious accident. When she contacted the owner to notify him of this he was extremely rude & refused to accept any responsibility & put the phone down on her.
It seems that they are happy to take your money but following purchase 0 customer service.

"Continued good service from 50 Cycles"

I've had a couple of bikes from 50 Cycles in the last five or six years, the latests as part exchange for the previous one.
Efficient, with good customer care and communication.
Technicians are very skilled and the occasional repairs needed have been done quickly and fixed the problem.
I'm unlikely to try another retailer with products and service like this.

"Appalling"

50cycles are wonderful until they get your money. Appalling after sales. Read responses to other poor reviews to get the measure of this company. Also note 50cycles went into liquidation and are now trading again. They will accept no responsibility for expenses incurred rectifying problems caused by negligent construction of my bike in the Shoreham branch.

"Very highly recommended!"

Very highly recommended. The service was courteous, efficient, speedy and good humoured. Nothing seemed too much trouble. I am delighted that I found them and found their expertise and knowledge exemplary.

"Great company"

Great company, great service, lovely new bike. Can't recommend more highly

"Mark was extremely efficient following…"

Mark was extremely efficient following my initial enquiry. At which point he was very helpful in suggesting a few options based around my described needs and wants. We did have a hiccup with the purchase of the initial bike selected. However Mark was extremely professional in dealing with the problem. The bike eventually purchased arrived on next day delivery. Is of fantastic quality and anyone seeking the purchase of an ebike wouldn't go far wrong with 50 cycles.com.

"I recently bought a beautiful second…Kalkhoff Pro Connect"

I recently bought a beautiful second hand Kalkhoff Pro Connect bike from 50 Cycles in Loughborough. The service was excellent and despite the dislocation of lockdown Mark dealt with all my queries very competently and politely. The bike looks virtually new although Mark suggested I upgrade the battery, which I did on very attractive terms. Delivery was included in the price, a fraction of the full retail incidentally, so all in all a very happy experience.

"I spoke to Scott at 50Cycles about a…"

I spoke to Scott at 50Cycles about a pre-0wned Kalkhoff Agutti 8 listed for sale. I was uncertain about style of bike as I had in mind a lighter road-bike but thought I should try this initially. He described it as lightly used and in very good condition so I proceeded to purchase. This was on a Saturday, he told me it would be despatched on the Monday for delivery on Tuesday. It arrived on the Tuesday morning well boxed and as described. Difficult to tell it was not new. The movement restrictions due to Covid 19 have limited my use to very local journeys but pleased with it. I really want it to use on longer trips with my clubmates but that is now on hold. I have ridden bikes for 75 years plus and still use my un-powered bike for my permitted daily exercise session.

"I been riding e-bikes some years now…"

I been riding e-bikes some years now and this latest bike is my sixth one I brought,I don't own a car I mainly use my bikes for commuting to work and when off work go out rides,this is my sixth bike had bike of local dealer which they went bust and then I brought one from BMW e-bikes I got problem with battery on the BMW sent to be fix at Battery world then I using my Scott bike then that broke then I had no bike to use for work I got in touch 50 cycles which used in pass I needed new bike ordered one and they managed get delivered next day which I grateful I would never got bike delivered that quickly from any other dealer went back to 50 cycles this is latest bike is my fourth one I had bought from them.I would like to add were the the law on e-bikes top speed 15.5 miles I recond it ajust 20 miles hour keep up traffic in built up area. Since getting this bike I have done over 150 miles that's using for work and going out on leisure rides longest one done covered 18 miles in one hour fourteen minutes, I optimistic about the 8 gears on the bike the most I use 6 in eco mode average 15 to 16 miles hour and only 7,8 gears when going down hill I'm getting to love this bike