"When a problem happens"

You may read many reviews which will say “great service love the new bike” I believe a business really shows there worth not by necessarily selling you what they sell that’s the easy bit but how they follow up any problems that may arise.
Davis Anning at 50cycles has more than met my expectations and infact exceeded them with a recent problem I had with My beloved Kalkhoff. The solution has been perfect for my bike and my circumstances of being a long way geographically from the shop so buy with confidence in my opinion.

"Cube Reaction Pro hybrid"

Very impressed with the bike and the helpful service. Once I worked through the manual to understand the operation of the Bosch controller fully all was great.

"50cycles Mark Fensome and Electric Bicycles"

I phoned Mark Fensome of 50Cycles to enquire about buying two Kalkhoff Sahel electric bicycles for me and my wife and ended up buying two Riess and Müller Tinker bicycles. I did a lot of internet research on a range of electric bikes and I had a good idea of the kind of specifications that I wanted. Mark was exceptionally helpful and he patiently listened to me describe my requirements. He offered me a compelling deal, it was a little more than we had planned to spend, but we were soon persuaded when we took the bikes out for a test ride in Shoreham. It was Charles who helped us at 50Cycles in Shoreham answering all our questions and adjusting the bikes to fit perfectly for our test ride. Charles is charming and knowledgeable and we feel very confident having Charles maintain and service the bikes. Best wishes Sunil and Frankie Marcelline

"50 cycle knows electric bikes"

50 cycle knows electric bikes

"50cycles are Poor poor poor"

Ok, so if you want to be spoken to like dirt then 50cycles are the company for you!!

Bought an e-bike from them 11th December 18, had no contact from them until I emailed them once on 17th to ask for an update, someone rang me and delivery date arranged.

Bike came on 21st, upon checking bike the battery would not lock in the frame and the bike could not be ridden as it would fall out and not been built st shop.
No rim tape for tubeless set up either as it had been left out.

Rang Loughborough shop on 21st for advice and spoke to a staff member who really couldn’t care less and as he wanted to go home for Xmas.

With an attitude I was told to sort it myself and that there shouldn’t be rim tape (manual shows you should have rim tape to go with the sealant to go tubeless). I was told the battery should be moving around a bit but not as much as it was!

I had to take the bike to a local bike shop to get it sorted which cost me a small amount of cash, something which should of been done in the shop and as stated on the website with their ‘fully built bikes’ statement.

My local bike shop were amazed that the bike had come in the state it did and showed me the same bike in their shop with the battery tight in the frame and how it should be and stated it’s lucky the battery wasn’t damaged.


I emailed 50cycles to ask if they would pay the small fee for the lock adjustment which they should of done anyway on the brand new bike I just paid £1800 for then had to take to a LBS to get sorted and this was the response from them!


eBay
New message from: electricbikeman50
Look mate not sure if you was born an id@ot or you at to work really hard to get to your level.
You have had a bike for £1200 off and you are whinging about a £20 adjustment.
Just send it back life is too short to deal with stingy pr@cks like you.
Kind regards

50cycles

Reply

As you can see a charming message actually from 50 cycles owner who confirmed he had sent the message in a phone call.

50cycles couldn’t care less about their customers.

It seems £1800 doesn’t qualify to be spoken too with an ounce of respect or decency.

According to 50 cycles owner he first claimed initially because I had sent 1 email asking for an update on when the bike would be despatched I rushed them into posting the bike to me which is the reason they didn’t build it and left it in an un useable state needing money spent to rectify it.

Apparently 11 dec to 21st December to alter a lock which is in front of them isn’t enough time and is pressuring?

I asked for an update as I had just spent £1800 and heard nothing from 50cycles for 6 days!

The owner then rang me and told me straight that the reason the bike was sent out in a poor state and not built was because I had such a bargain they thought I could sort it myself as it wasnt worth their time building it due to the price I paid-contrary to all bikes being built advertised on their website and standard practice among every other reputable bike retailer.

50cycle are poor, the customer service is poor, the staff are poor and then get very aggressive when the customer is right and they have your money!

50 cycles, the owner is rude and horrible with matching staff.

"Excellent after sales service very…"

Excellent after sales service very helpfull

"Fantastic choice and service"

50 cycles was recommended to me by a work colleague and they didn’t disappoint
We went to Loughborough to have a look around and get some info
The gent there was extremely friendly and helpful even though he was dealing with 2 other customers at the same tine
We were allowed to test ride the bikes and I soon fell in love with a particular make and model
I didn’t buy it on the day but have since purchased and it is fantastic
I would thoroughly recommend 50 cycles for the purchase of e bikes

"Helpful advice provided"

Helpful advice provided, speedy delivery and nice people to do business with

"Great people and great bikes. Awsome all round"

Great people and great bikes. Really impressed and great delivery time too

""My 1st E-BikePurchase from 50 Cycles " Travelled along way up to Loughborough…"

Travelled along way up to Loughborough via a very congested M42 wondering whether my journey was going to be "fruitful" or just another bike shop.But after 2hrs travelling I walked into the showroom, said my name and immediately was made very welcome by Martin.I'd not made up my mind as to what type of bike I needed but Martin immediately displayed the appropriate "machine" he thought would fit me and suit my needs.Through a process of ilimination and to suit my size and the depth of my pockets and without any in "you face type" sales patter, Martin correctly steered me in the direction of their fabulous Reise and Muller range This bike definitely attracted me and guess what..!! a positive decision was made and a purchase executed.So thanks again Martin for a professional approach to a successful sale on behalf of 50 Cycles Electric Bikes in Loughborough and a very satisfied customer.