"Awesome help"

I spoke to the same person twice about my parcel and both times were awesome.
I received a receipt from EZ clear because Beauty Bay mistakenly put the original prices on the order I paid sale prices for, so my order total was no longer labelled duty free.
She was soooo helpful, understanding, friendly, gave me great advice and put so much effort into helping me (even speaking to others). I am relieved that all was so smoothly and easily resolved (at least on my end:). I can’t say enough!

"Dealing with ExClear was a pleasure…"

Dealing with ExClear was a pleasure (especially the customer service rep. Maricel Mendoza). Canada post had returned my package after a logistical mistake and EzClear was able to be more helpful in locating the package and expedited its delivery. Thanks!

"amazing service"

I had NO idea I had to pay duty on my purchase, by the time I found out they could've sent it back but didn't!💙 I must of emailed them a handful of times of every email I sent they sent a response very quick within hours! Usually companies you have to wait days! As soon as I payed my duty they sent it out to me right away! Great company absolutely NO COMPLAINTS!! Thank you! 😉

"Maricel is GODSEND"

Had a package cleared by EZClear. Wanted to voluntarily clear the package myself as I normally do with packages coming in. Maricel helped me through this process and sent me the documents required. I went to the CBSA office and experienced hell, the officers there are not professional and lack any sense of customer service skills. While there I received assistance via phone from EZClear - Maricel NOT anyone from CBSA. Ultimately, I decided to continue to clear with EZClear rather than the useless people at CBSA. Maricel assisted me with the CBSA complaint process and proceeded to assist me with obtaining my package from EZClear. If you’re thinking of paying duties + taxes with CBSA rather than the duties + taxes + fees from EZClear, just don’t bother. CBSA officers are actually terrible and it is NOT worth the headache!!!! Maricel is so knowledgeable and cares about her customers, she literally answered all my questions / concerns with ease and let me know she was available via phone / email. She is also an expert and deescalation as I called quite upset when I was at CBSA and she remained calm and assisted with ease. She is so amazing and is the only reason I trust EZClear to be honest! 5 stars only because of Maricel.

"This Company Is Trash"

I ordered a regular sized eyeshadow palette from US. Which I now recieved an email about having to pay $20 in fees when my package only cost $37. I have ordered eyeshadow palettes that weigh so much more than this one and did not have to pay fees. When I looked at the fees there was a ridiculous amount of unnecessary fees. I am okay with paying duty on my package these fees are outrageous. After doing research on this company I have learned that this is a common habit of these guys. Do not use this company.

"Very kind and understanding."

Very kind and understanding.

"Be advised."

Although it is true you can request to clear your goods yourself from CBSA, what they fail to mention in this blog is they make that process as difficult as possible. However you are advised up front this will delay your parcel delivery by weeks.

"Great customer service as alway!"

I have dealt with Maricel Mendoza a hand full of times over the years, she has gone above and beyond for me the customer in a really expressive manner!
Always a pleasure!

"Maricel was extremely helpful & patient…"

Maricel was extremely helpful & patient with me. It was a pleasure reaching out to her! Thank you.

"Great customer service"

I had problems with my package and the customer service helped me so much and was so kind I really appreciate that, it made my experience less stressful