"Do NOT use these guys."

When I saw this company pop up in my email after ordering a pair of pants online, their name alone seemed shady. After finding out it was indeed an actual company and not a scam, I proceeded to read the reviews. Sure enough, the rate EZ Clear would have charged me to clear my package ended up being more than twice what customs did: I went directly to CBSA and they charged me 27 dollars, while EZ Clear wanted to charge me 70. Scummy. The only thing I'll say to their credit is that when I asked them to let me pay my own brokerage fees they responded promptly and without hassle. Still, I wonder how much they make off of people who don't know any better.

"EzClear helped me clear my packages on time!"

I read too many bad reviews and thought it's time to provide my honest feedback. I had ordered some stuff from UK which was shipped in 4 packages. Before I proceed, for people like me who do not know, EzClear collects the duties and taxes and submits to CBSA. They do charge their processing/admin fee in order to do this work (which naturally is based on their business work processes). Also for someone who wants to avoid these charges can always visit CBSA in person to get their shipments cleared out.
Anyway, so when I received the payment notice from EzClear, I left them a voice message (on weekend) and they texted back saying someone will be in contact on Monday. On Monday throughout till Thursday, Maricel was in contact, helping me clear out the packages. It turned out the supplier had entered regular retail prices instead of the sale prices which were causing duties and taxes to be too high. She provided all the documents I needed to get self-clearance from CBSA (which went by smoothly as well). What I appreciate is the prompt email responses and also a courtesy note to waive off the other admin charges since my packages were split by the supplier. I even spoke to her on the phone to understand the issue in detail. In terms of customer service, great job Maricel!! I don't think these people put your packages under 'hostage'! They are the liaison between customer (us), CBSA and shipping companies. So thank you for helping me resolve this in a timely manner.

"I literally made an account on TrustPilot just to review this shady service..."

I ordered a package from the Michael Jackson Europe store. Once it arrived in Canada I received an unexpected email from a company I had never heard of: EZClear. The email enthusiastically told me I could easily pay my duties and customs through them, that they had calculated the duties for me, and all I would need to do is fork over 24 dollars in "administration" fees. Immediately I was extremely suspicious seeing that I had ordered many international packages and every time I just went to the post office to pay the duties directly, no "admin fee" necessary. It was only through previous reviews on trustpilot that I learned I (obviously) did not have to pay them a dime, rather I could self-clear the package myself. EZClear DID NOT make this option available to me (shady!). I informed them of my intention to self-clear and their support person Maricel actually did give me the papers to do so (to my surprise). I drove the my local CBSA office to self-clear my package. Surprise 1: The CBSA officer was legitimately confused at the bogus admin fee EZClear demanded from me, and told me he hadn't seen anything like it. Surprise 2: EZCLEAR CALCULATED MY DUTIES WRONG!! Instead of paying them 58 dollars, I directly paid the CBSA 30 dollars, well worth not paying this company at all. The bogusness, however, did not end there. I emailed Maricel my CBSA receipt, and he said he would then clear my package for delivery. One week goes by. My package was nowhere to be seen and I was still receiving emails reminding me to pay them the duties and their made-up fees. I emailed them asking what was going on. Maricel apologized for the "mix up" and finally gave me a Canada post tracking number and confirmation of delivery. For a whole week my package was just sitting in their building, even after I paid all of the relevant fees. I honestly would not put it past them to have held on to my package out of spite for not paying them. Either that or they just forgot to deliver it. Either way, extremely poor service and an utterly useless company all around, they delayed my package a full 2 weeks and for no reason whatsoever. I will be much more careful before I buy things online now after dealing with something like this! Hopefully Maricel gets another job...

"Maricel Mendoza was incredibly helpful…"

Maricel Mendoza was incredibly helpful in tracking down an order.

She was kind, patient and incredibly efficient. I would happily work with her and her company again!

"I dealt with Maricel Mendoza over the…"

I dealt with Maricel Mendoza over the span of a few days, and was very impressed with how helpful he was. He went above and beyond to ensure I was satisfied with my experience, and to ensure that I was able to track my parcel when it switched to Canada Post. I would highly recommend dealing with him and EzClear.

"Previously I wrote a review on here…"

Previously I wrote a review on here communicating my dissatisfaction with this company, believing it to be a scam and them holding my parcel hostage until I paid exorbitant fees (import fees were 80% of what my original product cost-which was clothing of value $32 CAD). I was extremely peeved to say the least.

After talking with customer service personnel, they explained the breakdown of fees and agreed the brokerage fees (which is the bulk of what I owed) were ridiculous for my priced items.

It is still quite annoying to deal with, however the customer service was excellent and should anyone have any concerns they will be able to help you out and explain things. You also have the option to send the items back or self declare, if a CBSA is nearby. It is not solely their fault for these fees (which they will explain) either, and I believe the parent company from which you order should also bear some of the grief since they obviously are not doing their part on informing their consumers adequately.

"Great service."

Great service.

"Excellent customer service experience!"

Excellent customer service experience!

"Excellent."

Excellent stuff.

"Excellent service !"

Excellent service !
Réponse rapide et précise , je recommande fortement cette compagnie.