"Terrible customer service"

Unfortunately a very different experience for us compared to some people.

Their after “care” is the worst I have ever experienced. They are simply not interested in fixing the issues that we have experienced. The main issue being that they have measured the windows incorrectly.

I had to sent over 10 emails to chase them for dates to actually come and visit to acknowledge the issues. Zero proactiveness from them. Came to visit and promised to have someone come back and remeasure. But I am back to having to chase them again.

They are simply not interested. I have been much more patient than many would be but looks like I will have now have to take legal action to recover the money I have paid.

Would not recommend to anyone.

"Highly Recommended- Our Fourth Experience"

This is the fourth time we’ve used the Original Boxsash Window Company as we’ve gradually renovated our home and replaced a large number of old sash windows

We have had eight sash replacements this time. Our original windows date back to the early 1900’s, the company have been able to make the replacements better than the originals, providing an excellent refurbishment of the frames, replacing the weights, sash cords and pulleys, as well as installing new sashes and ironmongery, their installation team were outstanding as always.

We can’t recommend the Original Boxsash Window Company highly enough

"Very impressed with my new windows and front door, definitely worth the wait."

Not the cheapest but the quality is excellent and I can notice the difference in the room temperature already. I will be back for some more windows next year.
Thank you to David the sales surveyor and the excellent fitting team.

Duncan
Windsor

"I would highly recommend the Original…"

I would highly recommend the Original Box Sash Company to others who are looking for a professional double-glazing company. The excellent workmanship, attention to detail, and willingness to accommodate my specific requirement, such as paint colours are all strong indicators of their commitment to customer satisfaction.

The installer worked in a way that caused minimum distribution, he was professional and exceptionally skilled.

My experience with The Original Box Sash was positive throughout. They are an excellent choice for anyone seeking a reliable and trustworthy company.

"Excellent windows that fit beautifully"

Excellent windows that fit beautifully, they have reduced noise and eliminated draughts. The fitters were excellent they covered all surfaces and kept everywhere tidy as they worked. There was only one slight frustration that there is no communication between the second measurement and fitting notification. When this is stretching well beyond the suggested timescale some extra information would be very helpful.

"Very professional"

Very professional, very good result

"Satisfied"

Satisfied in every respect except that t there was a long wait between the original order and the delivery.
Simon and Lee were excellent . Windows look good.

"I ordered 3 new windows.I am very happy…"

I ordered 3 new windows.I am very happy with my beautiful windows they slide and glide with ease cut out noise and look great.I had Simon install my windows he was very professional and polite. My floors were covered and my windows were painted the same as the house. I was asked to give the colour of the paint and it all matches. I would recommend the original sash windows company to my family and friends when I save more money I will replace the other 3 windows.

"Totally fabulous service from The…"

Totally fabulous service from The Original Box Sash Windows Company.

The craftsmanship of the windows was top grade and they look beautiful in our Georgian property. The team that installed them were professional, courteous and a total pleasure to have around.

Highly recommend this lovely company

"only problem was the long wait"

only problem was the long wait to have the new windows