"Lovely hat, really pleased"

I read reviews for this company AFTER ordering from them which made me very nervous. However, I am pleased to say I have been delighted. My hat is just lovely and a great size and it was beautifully and robustly packaged. The only thing is it took 8 working days to arrive instead of the 2-3 advertised but overall I'm relieved to be delighted with my purchase!

"Based in Germany"

Excellent service, secured packaging and quality trendy hats, quick delivery to UK, I have used them a few times and have had no issues at all, highly recommended.

"NOT BASED IN THE UK"

I, like a majority of people seem to have been tricked by the name of the website.

With a name like "Hatshopping.co.uk" you assume that they are based in The UK. This is not the case.

They are based in Germany. This isn't really a problem until you want to return something, which isn't free. My hat to return cost £14. On top of the £4 delivery to receive it.... almost £20 for a hat I did not want. Not cool.

On top of this, the delivery times are shocking. Not really their fault we've left the EU but not exactly clear when you order it'll take a while. Oh well, you live and learn.

"Hi .This company is not in Uk !!"

Hi .This company is not in Uk !!! They are using co.uk but they are not. Be aware when you order the delivery or refund takes long 😎

"A little Late but worth the wait."

I ordered and paid for my hat on 17/06/21 and tracked my package. It left France on 19/06/21, it then left the International processing on 20/06/21. But instead of coming to Bedford it was sent to Falkirk Delivery office in Scotland and was delivered and signed for on 22/06/21 by some unknown person. At that point I called Royal Mail who confirmed where it was delivered but couldn't explain why and asked me to speak to the seller.
I kept on trying their number persistently for 3 days from 22nd- 24th I also sent an email but didn't get any response. I eventually got through on the 24/06/21 to a very nice person on assured me that they would look into the issue and advised my to call back by 30/06/21 if i didn't get any response.

Well this morning 29/06/21 I got my package. So although it took a little bit longer and I did have to quite persistent. I am happy with the quality of the product and their customer service (when I eventually got through)

They are not a scam as some people will want you to think. I believe they just need to sort out their delivery process.

"Don’t ever shop with them"

Don’t ever shop with them, They’ve taken my money but haven’t sent the product... they have ignored my messages and I can’t get through to them on the phone... I’m so angry that I’ve managed to find an Indian company that will hammer them with bad reviews haha. Complete scam

"Never received products paid for"

Bought and paid two hats but never received them. – Never had an order confirmation, and no reply from them after I messaged to ask what was happening. I've opened a dispute in PayPal as can see this isn't a one-off.

"I never received my order"

I never received my order and they are now ignoring my emails about it. I've had to open a dispute through PayPal. DO NOT shop with these guys.

"Scam company"

Scam company - no confirmation , no item sent , can’t get a refund so going direct through my bank - don’t use them

"My positive experience"

I ordered a hat from the company less than 2 weeks ago. When I read the reviews here I was concerned and expressed this in an email to them. I had a reassuring response the same day and was informed the hat had been dispatched. I sent another email asking when I could expect delivery and got a response the next day. The hat arrived today and I am very pleased with it! I would certainly use this company again.