"We traveled a long way to purchase the…"

We traveled a long way to purchase the motor home of our choice and were not disappointed. The staff were helpful and knowledgeable. The deal was struck in a friendly and non pressurised environment.
The administrative side left a little to be desired but this would not deter me recommending the dealership.

"Fabulous Service"

Fabulous Service. Following our decision to upgrade our old motorhome, we were given a very good trade in price against a newer van with higher spec. Unfortunately, during servicing a fault was found by the mechanics which required a part being sourced from Europe. This caused a long day in the actual handover, which was frustrating, but completely out of the hands of the dealership. James kept us updated and when the part finally arrived it was fitted quickly, allowing us to get away for a prebooked trip.
We have been very well looked after by James and the customer service has been exceptional. James has been in touch to check everything went well on our first trip out in the new motorhome and his way of doing business cannot be faulted. Thank you from very satisfied customers.

"Highly recommended if you want honesty and personal service.…"

I have bought and sold with John Charles a few times and I have found James and Darren to be both honest and fair each time. They are extremely helpful and patient when I seek assistance through my own incompetence. Although I have had some minor issues with my vans James and Darren have gone out of their way to put them right promptly.
I have just bought my new van from them and would not have considered going elsewhere such is my trust in them.

"The staff at John charles were very…helpful, knowledgeable."

The staff at John charles were very good at identifying our requirements and advising what would be best to suit our needs.

"I bought a new campervan from this…trustworthy company"

I bought a new campervan from this company late last year after having many discussions with the manager James Birkett, who was very knowledgable, and was more than happy to give guidance for this “new to campers man” as I wanted a new chapter in my life for exploration.
The van I chose was a beaut, and I must say full filled all its promise. I’d had a few niggles, some my own fault, but the efforts both James and his salesman, Darren Hilton have gone to to help me have been exemplary. A first rate after sales service, I feel, with a professional and friendly manner allows me to be keep in touch for regular advice, which is happily provided by both the team.
Many thanks
Mr S Cowley

"Returning customer who experienced the…"

Returning customer who experienced the same excellent customer service as previous. The staff go beyond expectations in making sure your purchase both meets your needs and is to expected standards.
The warranty is the best in the North West and there mechanics and repair specialist’s are of the same excellent standards giving every customer that assurance needed to enable you to have that excellent motor home experience.

"Excellent people to deal with"

This was our first Motorhome. The advice and guidance from the John Charles team was excellent. The motorhome we chose was well presented fully serviced and checked with everything explained and demonstrated in detail at the handover. A couple of minor niggles were quickly sorted by the attentive and professional customer service team.
A great company to deal with and would recommend John Charles Motorhomes without reservation

"Highly recommend James!"

James was excellent throughout the process, really knowledgable and incredibly helpful in supporting us get the van of our dreams

"Excellent After Sales Service"

We purchased a T6 camper back in March 2022, since then the van has been back twice with minor faults. 1st the bed mechanism and lately we had water in the rear tailgate. James arranged both repairs and they were carried out at a convenient time for ourselves. The later repair was a manufactures fault and I should have probably gone to VW direct however James carried out the repair without hesitation. Great service!!! Rob Turner

"Bought our Transit Custom from John Charles motorhomes"

Bought our Transit Custom from John Charles beginning of September , very good and instructive handover of vehicle .
First night stay over realised the solar panel wasnt working .Took the van back and they agreed to sort it out , had it a week not their fault due to Queens funeral , but we did have to postpone our trip to spain for a week .New solar panel fitted and set off for the ferry , however only a week into our trip the new solar panel has just blown off the van going down the motorway , obviously not recoverable . So we are only one week into a 2 month trip and having to cope without the solar panel which we need as we go off grid quite a lot .Really feel that they probably rushed the job and obviously did not secure it properly .Very disappointed with this .
Carl & Lesley Rigby