"A great service from a great company"

I was fortunate enough to purchase a VW T6 Revolution Campervan from James at John Charles Motorhomes and I have to say that the entire experience was nothing short of superb. We approached James with the intention of buying a 'camper van' once we had discussed with James our requirements, he applied his well earned expert knowledge and we agreed on a vehicle.

The sales process was unhurried and pressure / stress free. When it came time to pick the van up, James took the time to explain everything I would need to know to get up and running and also extended an expired offer of a number of accessories to me.

We have had a number of accessories fitted also and this was done to a very high standard and very fairly priced. James has also sorted a couple of 'snags' out with no dramas and continues to answer my stupid / banal questions for the hundredth time with the patience of a professor trying to explain quantum dynamics to a Sea Slug.

Overall, a quality product, at a great price supported by a great dealership.

"Purchase of the Elldis Majestic 285"

Very please with our purchase of the Elldis Majestic.
Your Sales manager James was very professional and had extensive knowledge of the vehicle. The handover ( user training) was perfectly explained.
Many thanks, Paul and Elaine

"Very good easy to deal with would…"

Very good easy to deal with would highly recommend nothing was a problem would buy from them again

"Rarely in this modern day do you…"

Rarely in this modern day do you experience old fashion customer service like the one you receive from James & the team. Nothing is too much trouble, if he says he will sort it it gets done straight away & if he says he’ll ring you back, he does. It was an absolute pleasure dealing with James throughout my purchase and the quality of service was exceptional. No hesitation in recommending dealing with this dealer.
Tony from Lewes. (The grey & white T5.1)

"⭐️⭐️⭐️⭐️⭐️ Service all of the way from James at John Charles"

I cannot recommend James at John Charles enough.
From our initial contact to the ordering & picking up of our van James could not have been more helpful.
Absolutely ⭐️⭐️⭐️⭐️🌟 star service form start to finish.
From our initial order to droning our van away was an incredible 14 days a fabulous turn around from both John Charles and the amazing revolution campers.
So a massive, massive thank you to James for your friendly, helpful service, we will be back.
⭐️⭐️⭐️⭐️⭐️

"Dissatisfied with the total lack of fulfilling promises"

I have been looking for a camper van and found one at John Charles Caravans that had just gone on. It was the exact specs that I was looking for, and within my price budget. I contacted them via the online chat and was advised that someone would call me back. No one called the following day so I telephoned them, spoke with a friendly lady, with the promise of a call back ASAP. Now, I was very keen on this camper van so was keen to reserve it. I followed up with an email explaining what I had done to date to contact them, and what I was after. Day 3 arrives, still no contact. Vehicle is still available so I ask a friend who lives an hour away to go and see it and speak to them. Day 4 arrives, very dissatisfied with the lack of communication coming my way from this business. My friend heads down, unable to contact them, as they advise, to check that the vehicle is still available. Lunchtime arrives and I re check the site to see that the camper van has been sold. Contacted my friend and turned them around. I am seriously unhappy about the promises of getting back to me, followed up with resounding silence. I felt the need to post a review to make buyers aware of the company’s lack of communication, with regards to me, when I was keen to purchase a vehicle from them.

"Excellent Service"

After searching for over a year for a VW Campervan, we found John Charles and visited to look at the VW Campervans. James was great for the moment we met him, we felt it was the right place for us to purchase our camper. We decided to buy a VW base van and have the conversion done, James talked us through all our options, made us feel so comfortable and even with a few hick up out of his control he managed to find us the right van for us, James went above and beyond, always answered emails promptly and provided such a good service before and after purchase We are so pleased with our campervan and excited for our van adventures to begin. We would highly recommend.
Anna & Pete

"James gave us first class customer…"

James gave us first class customer service which made us feel very confident in buying our campervan from him.

"Motorhome purchase"

We purchased a motorhome from John Charles Caravans just over 12 months ago. James was very knowledgeable and helpful and, unlike many salesmen, no pressure was applied, it was an excellent experience making this purchase. We had some mechanical problems with the base vehicle (it was 6 years old) but there were no issues in dealing with them, I had to return it twice to them but they were very good and covered my travelling expenses, it was with them a considerable time due to lockdowns. I have no hesitation in recommending JCC to anyone looking for a motorhome, they have an excellent attitude and the sales process should be seamless.

"Dealt with James"

Dealt with James, who was excellent, very knowledgeable, he put us at ease with everything. This was quite daunting for us, as we're first time buyers of a motorhome, can't thank James enough for all his help & advice. And is still helping us even after our purchase.
Ian & Nikki