"Was locked out and turned away from…"

Was locked out and turned away from hearbase in Deal because I'm exempt from wearing a mask. It was purely an enquiry and the young lady is sat enclosed totally behind a screen which she had to emerge from to unlock the door. Not wearing a mask may I add. Poor service and attitude. Needless to say went elsewhere. I'm a retail manager observing covid restrictions but this will lose you business.
Ps. No problem, Specsavers we're more than helpful in providing me with replacement hearing aid batteries as mine had run out. Thanks for your reply.

"I truly did have an exceptional service…"

I truly did have an exceptional service offered to me. My treatment was adopted with integrity and professionalism. I was heard and felt important, even though as something as minor like an ear wax removal, I was attentively cared for and prioritised. Among the chaos of the pandemic, nothing deterred the professionals in this clinic from acting dutifully to their clients. If anyone needs an ear wax removal, then this is the place for you.

"Highly recommend Hearbase and Ana"

Ana came today and did an excellent job at fitting my new hearing aid . She spent a long time patiently explaining how to use and maintain it . There was an instant improvement in my hearing and I am delighted with both the aid and her service.

"Amazing service …"

Anna was amazing so polite and gentle with my ear felt at ease the whole time she was talking to me through the process. It didn’t hurt at all. Sarah was so polite and welcoming on the front desk.

"Professional and painless"

Professional and painless. Helpful and courteous staff. Even when one ear proved to be problematic, I was booked in at another branch, at no extra cost, and the issue resolved.

"Ms Daniela Monteiro was simply amazing"

Ms Daniela Monteiro was simply amazing. She made me feel very at ease and explained the results of my exam in a was that was easy to understand but also full of information. She also made me realize there are some aspect of my lifestyle that I should improve on, if i am to have a healthier hearing capacity in the future.
I very much advise both Hearbase and Ms Daniela Monteiro for their professionalism and their experience!

"As always polite helpful and friendly."

Seen on time. Good comprehensive appointment with very helpful advice. As always polite helpful and friendly.

"Very good experience I felt at ease…"

Very good experience I felt at ease and they took there time great service.

"i arrived on the wrong day and they…"

i arrived on the wrong day and they managed to squeeze me in

Thank you

"Professional & efficient assessment"

I had a very efficient & professional hearing test appointment this week in the Folkestone branch of Hearbase.
The consultant was pleasant and professional. She was able to explain all aspects of the test clearly and made sure I was comfortable before proceeding with the actual testing. She also offered me further assistance for tinnitus, and I was contacted by a consultant within a few days.
I felt very confident about the results of my test, and know my hearing loss will now be monitored on regular basis.
All safety procedures for Covid 19 were followed scrupulously and I felt very safe.