"Brilliant customer service and…"

Brilliant customer service and delivery.

Quick to reply and always happy to help.

"Highly recommend"

Really easy to order and great customer service to help me organise the delivery and times

"Great product, value for money and easy to order"

Anna and the staff at The Appliance Depot have made my fridge freezer purchase so easy. The product is of good quality and value for money. And the delivery was made exactly as planned.

"Faulty product"

Ordered a washer dryer and it seems to have an electrical fault, we cannot get warranty as this product is 7/8 years old according to candy. We rang up about a refund and the lady in the phone was very rude and said she knows nothing about complaints so a manager would phone back which they never have. I have now had to purchase yet another appliance from elsewhere as it doesn’t look like anyone wants to deal with the problem.

"Did exactly what was needed"

Did exactly what was needed. Promptly delivered as promised

"Who could ask for more!"

Good follow through and information from customer services from the moment of choosing from available stock, putting in order, confirmation of order,, on line and by phone, negotiating shipment and enquiry about satisfaction on completion. Item was well packed, arrived exactly as promised by driver who was pleasant, efficient and for whom nothing was too much trouble. In all a most satisfactory experience. Revives faith in British business in this instant at least being efficient and customer caring. Thank you, a well run company.

"Bought a Bosch hob"

Bought a Bosch hob, it was excellent value and delivered as promised. Actually got a call 20 minutes before ETA from the delivery driver. Fantastic service from time of ordering to delivery.
Happy Customer

"Good service"

Good service. Super quick despatch. Followed by e mails and a call!.
Well done appliance direct, top job.
Fab product as well.

"Delivered on time with care"

Delivered on time with care, good price.

"Looking forward to a quieter wash-day !"

Good things
The description of the machine was accurate and the price was good. The delivery man was very helpful.

For improvement
The delivery was booked for a day but there was no time given within that day. When the delivery man hadn't arrived by 11am, I phoned up and was told he was scheduled to be there within the hour - so why couldn't I have been told that at the start ? As it happened, he didn't arrive for over two hours - but that wouldn't have mattered if I had been told I didn't need to be in all day.