"all good apart from poor protection of…"

all good apart from poor protection of oven on delivery

"Should've stuck to AO.COM"

I paid £75 for delivery of a fridge freezer,I had to take the day off work,I got a call from the cowboy transport company( that the appliance depot use)saying they had no pallets to deliver the fridge freezer on and they would deliver it the next day so that was another day off work.
This fridge freezer ended up costing me dear no compensation from Appliance Depot,Definitely wouldn't use this mob ever again!
Should've stuck to AO.COM no delivery fee and delivers when they say.

"I love my new pink smeg fridge freezer…"

I love my new pink smeg fridge freezer 😍 And at a great price! Very good customer service, communication and delivery. Thank you!

"Great Price, Good communication"

Great Price, good communication (essential) delivery not instant but more than acceptable.

"Would recommend"

Phoned with delivery time. Arrived when stated. Very helpful and pleasant delivery men. Fridge/freezer arrived as seen in excellent condition. Will definitely recommend.

"STAY AWAY FROM THIS COMPANY"

STAY AWAY FROM THIS COMPANY. they suck you in with "good deals" when it is just damaged used crap. The star rating should go from 5 to -5, more than 20% of reviews are 2 or less must tell you something.

"Fast and effecient service"

Fast and effecient service. Had a minor issue with missing parts but this was sorted in a timly manner. a very helpful team.

"Be careful"

Problems with my graded Smeg range cooker:
Sides far more ‘dented’ than described – more like caved in
Dent back of hob area (not described in listing)
Front foot plate scratched and dented (not mentioned in listing – front described as ‘no damage’ )
No gas hose adaptor or LPG fittings (omitted from delivery on Friday and noticed on Saturday by my plumber)
Door lines uneven (‘no damage’ to front of cooker in listing)

What I was told by AD:
Adaptor has never been missing before – implying I was mistaken
Can’t do anything over weekend – although I did then get another call
Adaptor will be sent 1st thing Monday to arrive Tuesday (It’s Thursday now and I still don’t have it)
Why didn’t you decline the delivery? (I accepted the damage to the sides and even the small dent to the hob as I am not a fussy customer and the damage to the sides would not be seen)
Why didn’t you tell us sooner? (I phoned and sent an email on the Saturday and another one on Monday after telephoning about the foot plate and being asked to send pictures. I only saw the uneven doors on Monday when the cooker had been put in situ and I had a moment to look at it from the other side of the room – not originally obvious in my small hallway)
Maybe I have uneven floors which would account for the uneven doors (?)

Further conversations:
I suggested I could have a replacement and was told ‘no’ – I would be given a full refund.
I was later called by Steve who offered me a replacement saying he had some new Smeg cookers in.
I accepted this after looking at the website, but noticed the one I wanted (albeit same model and grading) was a lower price.
Steve then retracted his offer when I pointed out the price difference and that I would be due a refund – saying that he had put himself out already, wasn’t prepared to refund me (what amounted to £50 in a potential sale of more than £1,000), I was clearly a difficult customer and he couldn’t be bothered with all the paperwork.

I don’t know what Steve’s problem is, but he needs to think about how much all of this has put ME out and I’m sure his boss won’t be too pleased with his lack of business acumen. I was prepared to give the business another chance.

So….I am now waiting in for the cooker to be collected. I have been forced to buy a new cooker from Appliances Online so that I have a cooker for my guests next week. My plumber will need to visit a second time. I will have been without a cooker for a week.

Update after reading response: Your response is inaccurate and misleading. Your oven was in far worse condition than described and I still don't have the hose adaptor....did you ever send it? No I didn't need the LPG kit...so what is your point? But i did need the hose adaptor. You are trying to imply that I am fussy...well shame on you for such a predictable stance.

"Perfect experience"

Fantastic communication from website to email to phone about the delivery time. Driver was very helpful in getting the large fridge into our house, taking it out of its packaging and inspecting. We are also very pleased with the fridge itself which is near perfect despite being graded A.

"Great service"

Great service, managed to deliver sooner than first available slot on website after calling the depot. Very helpful and friendly on the phone. The driver called with the arrival time and was there when he said. Helped me to get it inside. Great service all round