"Very disappointing experience and service "

Very disappointing experience purchasing from this company. They delivered my plants 2 weeks late even though I had to pay extra for delivery, then the plant they delivered was in poor condition and 20cm below what was advertised on their site. I complained about this and got generic responses. Eventually I was able to return it to them for a refund but even that was not a simple process. Definitely would not recommend them and will not be buying from them again

"Worst company I've ever come across"

Worst company I've ever come across. I sadly echo all of the other reviews about emails and phone calls being ignored as soon as an issue was raised (delivery late; plant arrived damaged; items in order missing; plants not meeting online expectations). Refused to accept a return unless I paid to return them, even though the fault was theirs. Really really disappointed. Do not buy from Oxy Plants. Not only will I never buy from them again but I will make sure noone I know does either. Appalling.

"Avoid this company!"

Avoid this company!
We ordered 2 large plants and 2 small, with pots. The large plants were OK, but the small plants were nowhere near the stated heights, and in smaller pots than stated. When I initially raised this with them, I was told they measure their plants from the bottom of the pot rather than the soil level, which is disingenuous as it's not stated on their website and nurseries as standard measure from the soil. They have since chosen to ignore my follow up emails - disappointing especially when their website as the tagline 'Satisfaction Guaranteed' !

"Didn’t receive my order "

Didn’t receive a confirmation email, so can’t track my order. I do have a screenshot of the completed order on the website. Money has been taken from my account, the order hasn’t been received, no answer on the phone or response to emails. Very disappointed by the lack of communication and will peruse this through my bank if I don’t receive my order soon.

"Ignored, no refund, dead plant - GOT A NEW BEAUTIFUL PLANT! (problem solved)"

I received the plant over the weekend in a damaged box with a dirt-covered pot. The leaves are bent, with holes, dry tips, dry leaves, and some are half-dead. The plant appears diseased with yellow and brown dots all over some leaves. See attached pictures.
Overall, extremely dissatisfied with the condition upon arrival and the the plant is dying right now. I have sent an email to John @oxy-plants, sadly have been ignored, it has been 11 days no reply.
UPDATED!!! - They have offered me a new plant,it is a fair deal!

"Ripped off."

Ordered a Kentia palm (150 cm).

Came about 50% as full as the pictures shown on their website. Two branches with leaves snapped off and missing so there are just random stalks within the plant.

Contacted them and they expected me to return it myself. Clearly not worth the effort to return an item of this size by courier. So I sm now stuck with the plant.

I should have paid the extra £20 at patch plants.

They do not offer returns, and their products are not as shown on their website, beware!

"A mixed bag but ended well"

I ordered 2 large ZZ plants at a cost of £80. They looked healthy enough when they arrived, the soil was very wet (one of the pots was so squished into the box that it had split).
After a week or I so I noticed that some of the stems had collapsed and turned yellow. I took the plants out of the pot and then discovered that all the root balls were rotten. The plants had been so overwatered and not at all cared for.
I emailed Oxy and am still waiting for a response over a week later. Having read the reviews here I doubt I’ll get a response. I’ll stick to reputable businesses like Crocus in the future.

UPDATE: shortly after writing this review I was contacted by Oxy who apologised and swiftly sent me about a replacement plant. I have changed my rating accordingly

"Hard to reach but worth persevering …"

It was tricky to get hold of anyone but once I did my order was shipped immediately. The plant is great. Thank you.

"I purchased 2 x Kentia Palm plants that…"

I purchased 2 x Kentia Palm plants that was delivered with split pots and upon opening the soil went all over my kitchen floor
I have reached out to Oxy Plants on numerous occasions however they don’t have the courtesy to acknowledge my emails - Absolutely Shocking Customer Care

"I’ve ordered plant from 70-90cm height"

I’ve ordered plant from 70-90cm height, plant arrived 55cm height. Also I’ve ordered a pot , and a pot arrived to big, I’ve asked to exchange to a smaller pot ,and also I’ve asked to send me a right plat which I payed for. Oxy- plants provided contact number on their website, no one answered phone since last week . To much hassle, won’t be ordering again !