"Really wanted to write a review as I…"

Really wanted to write a review as I ordered before I checked the reviews so was very nervous about the 2.9 rating! Two beautiful plants arrived on the day I was told they would arrive and they look healthy so I’m hopeful they will last but the experience was good for me so wanted to provide a positive review. I live in quite a remote area so am always a little nervous about larger deliveries (especially with yodel!) but it went great for me. My new babies are so far looking happy in their new home! Thanks Oxy-Plants!

"Gorgeous Money Tree "

I ordered a beautiful Money Tree 😍 So healthy! It arrived on time, everything has been great so far! It makes my room look so fancy! I love it!

"What a lovely plant"

What a lovely plant. Really healthy and delivered very quickly. It is thriving and looking beautiful in my front room. I am so happy with it and it was bigger than I expected and in good shape.

"10/10 all round"

10/10! Plants arrived in great condition and are fab value. Had a few issues with delivery but the customer service team were excellent in resolving. Will be buying more!

"Great plants, great service"

I bought a boston fern and potted lucky bamboo. They arrived in good time and in perfect condition.

We've had them for a few weeks now and they are very happy in their new home. And we are very happy to have them!

I would certainly buy from oxy-plants again.

"VERY BAD - FEELING ROBBED"

Extremely BAD customer service.
I purchased 6 plants with this company and invested a considerable amount in the purchase. One of the 6 plants arrived partially uprooted with loose soil and bent leaves from the box being shorter than the plant height. I gently replaced the loose soil to the pot in question and hoped that the plant would not show much damage in the days to come despite having been in the post for some days with loosened soil / partially uprooted. To my dismay, the plant started to show signs of distress with one of the two in the pot failing miserably with curled up yellow leaves. I reached out to oxy-plants for a remedy for the plant which was damaged and to my dismay, they offered an apology regarding their inability to offer a remedy and ask that I repot the plant as it was a rather big plant and not so big pot, cut out any damaged roots if any as they suspect there might be, fertilize the plant etc.
This was a very disappointing response which left me questioning;

Why was I sent a big plant in a pot which was obviously too small to hold the weight of the plant adequately?

Why were the plants placed in a box which with inadequate height to accommodate the height of the plants?

Why did my request for a remedy - especially regarding the partially uprooted state of the plant - fall on death ears?

Why was the outcome of my valid complaint and reasonable request met with a suggestion to remedy the issue myself by repotting, use fertilizer etc?

I have previously encouraged my fellow plant lover friends to use this company, however, I feel compelled to alert them of this experience and terrible customer service.

"Terrible experience"

Terrible experience. Received a large shattered pot I ordered alongside 2 small pots. I was originally told a replacement would be sent but after 12 days no replacement was dispatched. I then asked for a refund and was told only the item price and not the delivery cost could be refunded, after questioning this I was offered £1 of the delivery cost back? I accepted this, however this refund was never processed and I have yet to receive anything back. I have had to open a chargeback to try and recover this money. Would strongly advise avoiding this company and choosing from one of the many alternatives with better reviews.

"Absolutely disgusted in the state of my…"

Absolutely disgusted in the state of my plant arrived in branches all snapped.
Took pictures emailed them across to them and there response was it's only a few leaves that's bound to happen in transit,so they haven't even bothered to look at the pictures i sent of the branches completely snapped.
Avoid buying from this company.

"Great service."

I ordered 2 plant pots from this company and they arrived within 24 hours!!! Very well packaged and exactly as seen on website. You can't get better service than that!

"Very good -Thank you for the plant!"

Reading the worst reviews I as a bit hesitant, but ordered 09:20am Friday and received the plant 10am the next day, even though I was expecting 5 day delivery, plant was packaged perfectly, and the plant was really really healthy and looks great in the house, would definitely order again and would recommend Oxy-Plants as well. Birds of Paradise and it was the measurement that was indicated. Would upload a photo of the plant but don't know how.