"Terrible experience "

Ordered a fig tree from them which died within a week. When I took it out of the pot the roots were absolutely soaked so I can only presume they had chronically overwatered it before sending it out. They have refused to refund or replace it, and have consistently failed to respond to my messages. Really shocked at just how bad an experience this has been.

"Total waste of time!"

Total waste of time, poor customer service and lack of communication. Don’t bother with this company!
I ordered a plant pot in April from their website, after a week of ordering I hadn’t received my order so I sent an email. I was told it was out of stock and will take 6-8 weeks. 8 weeks passed and no order or communication from them, so I chased again, still not in stock.
I started to look elsewhere and found that they sell on eBay and according to their eBay page it is in stock.
I questioned them about it and asked for them to expedite my order as it’s becoming a joke, they refunded me and said sorry they couldn’t help me on this occasion. 🤦🏼‍♂️🤯

"I ordered a plant on 29th June still…"

I ordered a plant on 29th June still waiting to receive it on 15th July I have asked for a refund as it is clearly lost and this has been refused I would not do business with this company as you clearly do not get what you have paid for.

"Poor plants"

All three plants arrived with a varying degree of damage: a large stalk on a ZZ plant was broken, some of the leaves were damaged, and there’s a stump where someone went and hacked off another, more mature stalk, at some point. The snake plants have cuts across the leaves, and some yellowing along the edges. Btw, I was able to leave photos on Google. Marika from Customer Service offered 20% refund, but maintained that everything was “normal". I felt bad for the plants, so decided to keep them. I’d never buy from these guys again.

"Terrible experience"

Terrible experience. Purchased a watering can through their website, paid extra for express delivery. It should have arrived 1st July. I hadn't received it by the 4th, so phoned them. I was put on hold and then told I should've been contacted to say that it was out of stock!! I was offered a similar product for delivery the next day and gave different address as I was going elsewhere for the birthday that it was required for. I got a call on the 5th from the driver to check my address - he was in Bolton, I was in St Albans... My postcode had been written as BL4 rather than AL4, and the explanation I got when I called the company again (spoke to Marika who had been dealing with this via email and phonecalls) was that she accidentally wrote BL4 instead of AL4 as that was HER postcode!! Barely an apology. I asked for full refund as I was fed up by this point and she said that because she was new there she'd have to check with manager if I could have the refund. 🤦 Refund finally confirmed on the 8th (yesterday) and now I am just waiting for my money to go back in my bank.

Won't be using this company again, whole experience was a farce that they didn't even seem that bothered or apologetic about.

"they never shipped by order "

Item ordered more than 2 weeks ago. Still not shipped

No comms from company

Have asked for a refund but they don reply

"SHOCKING "

ordered on thursday with express delivery on monday for a store opening - hey guess what still not received and yodel have informed me this evening it has not even left oxy plants yet -
not happy - cannot answer a phone apparently nor an email. now i have to give my customer full refund and i have the aggravation of trying to get refund
DO NOT USE SO UNPROFESSIONAL

"Bonsai trees"

I bought 3 different trees a few days ago.yesterday they arrived,very well packed.it was just a big problem.two of them were not what i ordered

"Avoid this company"

I purchased a house plant from this company with a height between 90cm - 110cm. The plant arrived damaged in a damaged box and measure 85cm in height. I reported this to the company with photographs and they offered me a 20% refund which I refused. Upon asking for a refund they said the plant should be returned in its original packing and in a saleable condition.
After pointing out how ridiculous this was they sent me a replacement which was even smaller than the first one.
I will not be using this company again.

"I will like to share my bad experience…"

I will like to share my bad experience with this site , is better to bay from the shop in the picture they look nice but when you receive it the plants look horrible and broken .
Fist time I order came in 2 deliveries all was OK.
Second time I order and start the problem missing items and products very disappointed staff unprofessional telling that they sens all in a smaller box then the plants didn't have the sign with this side up , missing items and wait I recive sick plants and broken .
I was trying to speak with them to fix the problem via email and phone but unfortunately I am still waiting for un update with my refund and take all back .