"Zero customer service. Avoid!!"

Zero customer service.

Ordered 2 brake rotors, advertised as in stock with 2 day delivery. That was nearly 2 weeks ago.

No tracking number provided, no sign of the brake rotors, 2 attempts to contact customer service and I've had no reply.

I'd avoid this company like the plague. They don't actually have stock and expect you to just sit and wait while they back order from their supplier.

Ordered from ChainReactionCycles instead, items arrived within 24hours.
Now have to try and get my £115 back that they've sat on for two weeks with no intention of actually sending me anything I ordered!

"Great bike shop for online ordering"

Great bike shop for online ordering. I ordered pretty much every part for a new mountain bike build minus the frame. This shop has a great range of both mid and high-end bike parts from all of the major brands, and also stocks some harder to find components like deity. The shop also offers great prices comparable to tredz and chain reaction cycles. Biketart however has better interest free finance options than the other two if this is something you want/need, having 3 year interest free finance with Klarna.

I had read some reviews saying that some people never received/ was very delayed for purchases of items showing as in stock with supplier rather than in stock with the store. I ordered about 20 items in one order, with maybe 5 items being in stock with supplier rather than in stock with the shop and I was a little worried after reading other reviews. This was not a problem however and I received all items within about 5 days of ordering them. I was provided good tracking info too. All items new and as described. Perhaps the stock issues were during covid when everything was hard to get rather than it being an issue with biketart per se?
Returns are good too. I had to return one item as I realised I didn't need it, and this was done easily and refunded quickly.

All in all this is a great shop for online purchasing of bikes and components. I have used them twice now and I will definitely order from them again.

"Terrible customer service!"

Great selection of bike parts at a competitive price… but absolutely shocking customer service! No apology for late despatch although I had paid for next day courier delivery. Had the misfortune of dealing with John who was zero help even getting the courier they use incorrect. Will shop elsewhere in future.

"Really good!"

Easy online ordering, quick delivery and response to my email. Items were priced competitively, especially given I couldn’t find them in stock at many other places. This was first time ordering and I’ll certainly do so again in future.

"When does In Stock mean in stock?"

Ordered two Shimano Brake Rotors.
Website said they had stock. Website said I could have next-day delivery. 4 days later, I had to call them. Never really had the stock. Never could actually do next-day delivery. And no apology. The type of customer service that ends businesses. Avoid.

"Fast and professional"

I recently purchased a variety of components at tremendously competitive prices from Biketart. The service was brilliant.
The communication was great, the dispatch was fast and the delivery was quick and easy. I was even updated with progress updates through the Shop app.
I have already purchased stuff from them on more than one occasion, and the experience was what I have now come to expect from this brilliant bunch.

"rubbish delivery"

paid £7 for next day delivery but chain never turned up for 2 days and missed my ride, contacted them but they never replied.

"Excellent product for the right money…"

Excellent product for the right money and fast delivery.

"Excellent Service and Fast Delivery"

I love my Helmet :-)

I needed my Helmet as soon Possible.
I came across Biketart website.
Ordered on Thursday afternoon arrived Next Day Friday morning Fast Delivery!
Very pleased with the services.
Definitely use again for future purchase:)

Thank you Team Biketart.

"Absolute top customer service"

Absolute top bike shop ordered some Hope Tech 4 V4 and some floating Rotors on Next day delivery knowing bike tart only had them in stock with their supplier with a 1-2 dispatch wait John from bike tart emailed me almost immediately to confirm the dispatch time and to make sure I was happy to wait. Brilliant customer service. I will be using bike tart again