"Disappointed"

Disappointed

Great advertising re drop in prices etc - all prices (various colours) shown as £29.95 yet when you come to order the price suddenly elevates to nearly £70.

Queried this with them, apparently the discount only applies to one dull colour.
Very confusing and not a great way to do business.
They have certainly lost a customer

"This bicycle store values customer…"

This bicycle store values customer satisfaction. They go above and beyond to ensure you're happy with your purchase.

"I certainly wouldn’t use again"

I certainly wouldn’t use again. Returned a pair of MTB trousers for exchange. Recorded delivery back, they arrived on the Monday morning. Nothing heard for a week, then called to see what was happening. Eventually got to speak with someone who said the returns are not processed for at least a week?? Having read the other review online, I would treat with caution if you have any dealings with this company.

"Was a bit sceptical after reading…"

Was a bit sceptical after reading reviews about slow postage, especially because the prices were cheaper than everywhere else online but delivery was super quick.

"They rubbish payed extra for…"

They rubbish payed extra for posting,4days Haden been sent,I will not use them again.poor service

"I ordered a Santa Cruz Bronson from…"

I ordered a Santa Cruz Bronson from BIkeTart and the customer service was absolutely amazing. I was updated 24/7 on where the bike was and what time it would be delivered.

Website was easy to navigate without any issues.

The Santa Cruz bike was shipped out from America to the UK and I found that more exciting knowing that the bike had come from the place it was built.

I can’t find a fault with Biketart and when calling they couldn’t do enough to help.

Outstanding service m, well done Biketart.

"Don't order anything from this company…"

Don't order anything from this company absolutely appalling service

"Items wrongly listed as instock"

Similar experience to other reviewers; I ordered various spares for my Hope brakes, all of which were instock according to the biketart website. The reality was a wait of over a week whilst biketart waited for stock. I paid for nextday delivery which was a waste of money.

Otherwise a reasonable service and staff were helpful when I chased the order, but the stock status was misleading.

"Neat & easy exchange mechanism"

They had some interesting bells which I find myself needing now I live in London with its dozy tourists...so got them for me and wife. I stupidly ordered small for her (wrong)....so I went through Biketart returns process which included an option to replace. That gave me a form to print, I sent back the small one, and (I guess as soon as it arrived) they sent me the large one, with no further action needed from me.

"Absolute joke of a place"

Absolute joke of a place, can’t execute orders on time, zero care for customers, mostly overpriced products, zero customer service