"Poor customer service"

In 2020 two new Bilstein rear shocks were fitted to my Capri 2.8i show car. After less than 2000 miles of use one shock failed this year. The original retailer stated that the shocks were out of warranty and therefore I should contact Bilstein to resolve the problem. I contacted Bilstein by email laying out the bones of the problem. I should point out that I had attempted to purchase a single replacement shock but most retailers would only sell pairs. I received a reply by email stating that if I could send the defective unit Bilstein would examine it free of charge and either replace or repair the unit. I telephoned customer services to discuss this offer. However the individual I spoke to denied that any work or indeed any part of the problem resolution would be free, claiming a mistake had been made. This person was aggressive in attitude informing that reapers would cost £85 and without my suggestion, Bilstein would not reimburse any cost incurred in removing and replacing. I was then given a telephone umber of a company that would sell a single unit and the part number. The phone number turned out not to be for the company mentioned and the part number incorrect for my model Capri. Given the price of their products and it would seem unearned reputation for quality for their products Bilstein’s staff attitude to customers was far from modern expectations. To conclude Imhave found a retailer prepared to sell a single shock and ironically, it is a German company.

"Audi s4 b6 avant suspension ."

i have found that trying to gain information about suspension components for my car an absolute Minefield no one seems to know what goes with what . Bilstein should be one of the very best in their field but alas it seems they dont care its simply about making money real shame .

"Total rubbish b14s for t5 snapped and…"

Total rubbish b14s for t5 snapped and leaking and bushes gone in 3/4 yrs total crap I’ll never buy again

"Mehr als ein halbes Jahr Lieferzeit und noch nicht geliefert."

Im November 2022 B6 Stossdämpfer für einen BMW F11 bestellt, bis heute 14.07.2023 nicht geliefert. Von Monat zu Monat wird vertröstet. Völlig unfähiges Unternehmem.

"Disappointing longevity."

Disappointingly, the shocks i ordered have started leaking after 2 years and about 10k miles. The oem shocks did 50k and lasted much longer. No harsh treatment from me, just sedate driving on normal roads. It appears like everything else in this world, built in obsolescence and cost savings have diminished what was once a good brand.

"I received the package within a week as…"

I received the package within a week as soon as I got the dispatch email, FedEx handle the delivery here in UAE.

"Excellent customer service"

Excellent customer service. Very helpful with enquiries

"Bought 4 shocks model 4600 from…"

Bought 4 shocks model 4600 from shockwarehouse 1 failed with a leak. Went to original reseller no response. Took the no response documentation and set to Bilstein, they said go back to shockwarehouse so this tells me BILSTEIN WARRANTY is worthless and they don't stand behind product they delegate.

"Horrible customer service From CEO over priced with no help"

where is the 00000 for reviews called the CEO Drew in Ohio what a joke . Would be better going to k mart .For the shocks I WAS going to buy !!!!!!! key hear is going to buy he's know help at all .I thought Bilstein was a good company.Glad they they showed there true colors .Will never buy anything from these people and will be sure to pass on there poor customer from the CEO. That tells the story right there !!!!!!! Good luck with these------------

"Put new Bilstein shocks on my 06…"

Put new Bilstein shocks on my 06 Silverado in September 2020, the truck had 125000 miles at the time. A few weeks ago while on vacation I noticed that one front tire had an unusual wear pattern and thought it must be a bad ball joint because the truck had just been through an alignment and the shocks were only two years old. and the truck only has 150000 miles on it. No heavy towing or off road use, just highway driving. When I got home I took it to a repair shop and was horrified to learn that all four shocks had failed and to make matters worse, all four tires were ruined. It ended up costing me $1000.00 for new shocks and another $1000.00 to replace the tires! Obviously, I am very unhappy with my decision to buy Bilstein.