"Spent £400 on bilstein shocks for my…"

Spent £400 on bilstein shocks for my bmw through demon tweeks, was sent a 2019 and 2015 built shock of completely different appearance and bump stop harnesses. One had a steel dust cap machined into the steel tube, the other had a plastic insert. Bilstein point blank refused to send me another 2019 built shock saying they cannot get more from Germany and think its acceptable to offload their old junk on me and to use an odd pair of shocks of varying performance. I cannot believe a large company can behave like this. I will never use this company again and will spread the word via forums to others.

"Buyer beware"

Had my shockers for 6-8 thousand miles and they went faulty. They are supposed to have a 2 year warranty but take that with a pinch of salt
Poor service Bilstein no wonder your not as popular as you were

"They will not honor their warranty"

They will not honor their warranty. Has taken over 2 months and they still have to investigate. There is no clear cut off on warranty. Lifetime warranty is life time. When shocks are not working they should honor it.

"Strut bearings failed before 20,000…"

Strut bearings failed before 20,000 miles of road use only.

B16 PSS10s.

6 months out of warranty (no, there is no lifetime warranty in the UK/Europe - only North America).

Now having to send the shocks back for rebuild at cost to myself.

Bilstein?

Avoid at all costs. Clearly engineered with the precision of paper aeroplane is my experience of them thus far.

"Bilstein B12 ProKit, never trust UPS"

Hello Guys!
I am just get B12 ProKit for my Audi TT 3,2 2007.
It was long story.
It start on COVID-19 happens and also other countrys hate Russia, so ther not so many options to purchase somthing beside local retailers. But Russian retailers have no fitment for my car.

So i start searching and found this guys.
And this mates confirm thet i can buy my stuff from them.

6 hours and my cargo arrived to Moscow from Britain.

And more than 2 monts to get out from UPS warehouse because they take job that they cant do.

BE AWARE OF THIS!!!

Shocks-absorbers is DANGER CARGO with GAS UNDER PRESSURE. Check it twice that ur contry's rules allowed to deliver this type of cargo.

THIS IS VERY IMPORTANT!!!

But to be honest guys from "bilstein-shocks.co.uk" take care about me for all time. So together we win UPS+ Сustoms and now I happy.

Thanks to Al support. Only reason that my mind is stilll healthy XD

P.S. bilstein-shocks.co.uk 5 stars
P.S.S Interparcel 4 stars
P.S.S.S UPS 1 star

"It’s great to say the least!!!"

My order was delayed and I could not get in touch, but the person in charge was kind and polite.

The suspension that arrived is the best ride and I am very happy.

I want to buy it again in this shop.

"Thank you so so so much"

Thank you so so so much

"Great company with good online support"

Great company with good online support. High quality parts.
I would have given them 5 stars if it wasn't for the terrible UPS delivery mix up and UPS online support. After having the wrong address and blaming Bilstein, it then took them two days to deliver the items from 25m away.Bilstein should stop using them and use DHL (has delivery slots, actual customer support that will talk to you)

"great Communication and excellent quality"

Great and clear communication/support. Excellent quality.

"I reached out about shipment details…"

I reached out about shipment details and they were very quick to respond, with proper information, and followed up promptly with additional shipment info. Very happy with my purchase process!!