"Bilstein is HORRIBLE COMPANY"

Bilstein is very disappointing, i called for a shock recommendation and after installation, the shock is worst then stock shocks. I have complained several times to get better shocks and got to a point of no response! INCREDIBLE BAD COMPANY!!!!

"Problem with forwarder"

I ordered the stock on the 12th of April and received it in the 13th of May. It was driving me crazy. But Timi from bilstein was responding very fast on every issue. It was the forwarder who made a mess out of it. Service from Bilstein is in fact a 5 🌟

"Great service !"

Not sure why reviews not great but I had A+ service , I ordered 2 left fronts by mistake, they immediately called and rectified .

Arrived next day , now on car within 24 hours ..superb service !

"Fitted B14 kit end of 2018."

Fitted B14 kit end of 2018.
Mot advisory Oct 21 that springs corroded front and back.
Called Bilstein'support' Leicester office, to be told that only 2 year warranty on the components. Only USA has lifetime warranty.
Anyway absolutely no help from Bilstein the springs are scrap and need to be replaced.
So do I spent 200 plus 500 quid fitting new Bilstein springs only to have to do it again in 3 years? I think not.

"ZERO customer support, why would you buy Bilstein?"

I have a question for Bilstein regarding thier products.
Big Customer support icon on the home page - no link/no customer support
No contact details on the home page either phone or email.
Suggestion to contact via LIve Chat - no live chat.
Received an email about items in my cart with a email link for the sales department - Hooray! I can speak to someone - email bounced back , email account does not exist.
Mr Bilstein, in the new world of e-commerce contact with your customers builds trust and leads to sales. Maybe you should have a think about that while I go and buy your competitors products

"Warranty DECLINED!! Bad right out of the BOX."

I had a bad 6112 Strut bad right out of the box. Bilstein would not warranty it our because i had a leveling kit on it. Dumbest thing i have ever heard. Hello suppose to be an off-road shock. Don't buy. They do not stand behind their parts even if the part was bad out of the box.

"Arrived quickly, but no shipping updates provided"

My overall experience wasn't too bad. I emailed them to get an estimate on a delivery date and they told me they had them in stock so could be anywhere between 1-4 days. I told them to go ahead and send them.

The only problem I had is they didn't give me any shipping updates and didn't respond to my email agreeing for them to be sent. So I had to cancel my appointment with my garage because as far as I was aware they hadn't even been dispatched and I wouldn't want the garage to lose out on a significant amount of time that they could potentially spend with other customers.

The suspension surprisingly arrived very quickly, but now I'm having to try and make new arrangements with my garage to get them fitted.

"What is todays excuse"

No communication, no return phone calls, no explanation of what is happening, massive delays, and constantly told the person I need to speak to has gone home. I used Bilstein on rally cars for 34 years but no more , appalling unprofessional service

"Not in stock !!! AVOID"

Ordered expensive pair of shock absorbers with EDC (damptronic) for my BMW F31 to find out THEY ARE NOT IN STOCK till end of next month at least! Over 2 months waiting? What a joke! They haven't changed description to "out of stock" even few days later. I'm now fighting to get my money back as they stopped replying to emails.
Lucky me I paid with credit card so I'll get my bank involved to get full refund

"Absolute time wasters"

Absolute time wasters. Took my money then said parts need to arrive from Germany when promised next day delivery on the phone. Do not deal with these clowns.