"Fantastic service with the underwriter Teri"

Fantastic service provided by the underwriter Teri, all goes smoothly, thank you so much. Definitely worth of recommend to others.

"Very good system."

Very good system.

"The underwriter "

The underwriter , Terry actually called me to discuss the case as it was more complicated than initially thought. I was pleased that she actually listened and this resulted in my client being able to borrow more than originally requested.

"Concise and swift underwriting made for…"

Concise and swift underwriting made for a prompt offer.
Thank you

"Very frustrating"

It took 2 hours to initially key the application with no help and no contact numbers; clunky and frustrating system. Post submission - very difficult to get hold of office staff for help and again a clunky system. I question whether the underwriter fully understood the case and if he/she didn't made no attempt to pick up the phone to discuss. After going around in circles we needed BDM intervention to get an offer issued.

"Broker support lacking"

Broker support at present not able to keep up with level of business/technology.

"Took 3 weeks from application to offer"

Took 3 weeks from application to offer. Slow compared to most mainstream lenders.

"Great system "

Easy to use system but seemed like a lot of additional queries post submission.

"Very quick and easy system"

Very quick and easy system

"It was a nice application process and…"

It was a nice application process and quick to offer - no complaints!