"Fantastic service"

This is the second time we have had to turn to H2 Property for urgent assistance and once again they didn’t let us down. Great service, quick to respond and clear explanations of our options to resolve the issue. Highly recommend

"Boiler Repair"

Having received 2 large quotes from other plumbing companies to rectify a boiler issue (£600 and £800), we sought a third opinion from H2. A very personable Boiler Engineer called Paul attended site (on time) and found that the problem was easy to fix (£115), and carried out the work immediately. So far no problems and very pleased with the service.

"5* Service"

Without doubt, the best plumbers in London.
I could not recommend their services more highly.

"Avoid at all costs"

UPDATED REVIEW PLEASE READ THIS WILL SAVE YOU STRESS AND £1000'S!

Summary:
H2 attended my property twice to solve a leak, in the professional opinion of their plumber Simon, the shower was leaking, trusting this expert opinion I asked H2 to fix the 'leaking shower', H2 proceeded to fix the damaged 'shower', which caused damage to the tiles and subsequently no leak was found. After complaining and only to be ignored by H2, I finally got another appointment weeks later, this time I asked my father to attend alongside the plumber. He did some simple due-diligence, and looked at the most common areas where you get leaks. He checked the toilet, and found the leak within moments of being in the property. All that was needed was a new part!!!

H2 have caused me a mountain of stress (which is ongoing), unnecessary bills, loss of income. This problem should have been resolved on the first visit back on 7th August. I lost one month's rental income, had to pay for work to be completed where they did NOTHING! I have a damaged shower and keep getting ignored by H2.

H2 are unprofessional and unethical, I would not trust them to do anything in your property!

I have contacted both WHICH and NIC to let them know about my issue.

I am also taken them to court to get my costs reimbursed.

Please please DO NOT USE them.

Original Review
A leak was found in one of our properties so the management company instructed H2 to find the leak. A 2.5 hour appointment led the engineer to confirm that the shower was causing the leak and that the tiling would need to be removed. I booked a second appointment with H2 to get the problem fixed; a 3 hour appointment charged at £85 per hour + VAT concluded that, that was actually not the fault, and the shower was not causing the leak, and thus the water could be switched back on. Two days later the leak reappears, all in all I’ve spent £600+ with H2 to be left with a leak, and tenant that can no longer stay in the property as legally we can’t turn the water on. I also question why no isolation valves were used for the shower to help discover if that was the actual issue.
All I can say is H2 to not care at all; I now have cosmetic damage to the shower, lost rental income for 2 weeks and had to pay for work that hasn’t resolved the problem. I’ve complaint and not heard anything from H2, how can you leave a customer without any water? I am also disputing the payment and will be taken H2 to court if this is not resolved ASAP.
The company is unprofessional and unethical, avoid at all costs. This is not how you do business, especially as a family company.

"I had a great experience with H2…"

I had a great experience with H2 Property Services! After looking for a plumber to change our kitchen tap in the kitchen for a long time I almost gave up finding someone with a reasonable quote until I found this company. Liam was very efficient and nice, the price was good and best of all - he sorted the new tap out within minutes! Very happy with the service and will happily use you again.

"Very happy with H2 Property Services"

Very happy with H2 Property Services. My customer service experience was excellent. The staff (Guy, John, Faye, Darren and Tom) were helpful, kind, polite and professional. No problem, no nonsense company, which points to good leadership. Happily recommend H2 Property Services anytime.

What would be great of all companies is if there would be post installation quality checks on works completed. Also/or a checklist for workers to do on site immediately after they've finished a job.

"Brilliant service"

Brilliant service, lovely team, very responsive, H2 were incredibly helpful in helping in finding the right solution for our boiler and heating needs. H2 ensured no further stress was created in our busy working household. HUGE THANK YOU FROM LOU AND CHARLIE

"Great service and advice.Problem solved over the phone at no cost - Thank you H2"

Rang up H2 after a boiler went on the blink during the cold last week. As you can imagine i was not the only person having problems with a boiler so was told that it was unlikely that they could get an engineer out to me that day. i must have sounded disappointed because the very helpful women at the end of the line proceeded to ask me a few questions regarding the problem, i explained that i wss getting no hot water. She asked if i was in a ground floor flat, i said yes, she then asked me if the boiler was making a gurgling sound. i said yes. She then advised that the condensate pipe was probably frozen, all i needed to do was use warm water on the pipe outside. She then suggested a website to show me what to do. Problem solved, no cost to me and a very happy customer. So a big thank you to H2 to helping me out at no cost! Simon

"I just wanted to say a huge thank you…"

I just wanted to say a huge thank you for attending and advising following our boiler issue yesterday morning! The service was very efficient and professional, and I will certainly call on you again as first priority as and when we need to!

"Just brilliant!"

H2 are a consistently reliable company offering a wide range of services including plumbing, heating and electrician services! Over the years, I think we have probably tested all of these trades and tradesmen! The staff in the office are friendly and honest and the tradesmen themselves are always polite and respectful in our home as well as prompt! I’ve never felt ripped off by H2 and that is a compliment in this industry! Recommend with 5 stars!