"Love these guys"

Love these guys! Massive help from Rosie today. With no heat in my flat and a temperature of 7.2 degrees, her advice about how to resolve has not only given me my heat back but saved me a call out charge!

Have used H2 on several occasions and have always found their customer service to be ace but this has really topped it.

Thank you!

"Be careful what you buy"

After writing my review I was told by the manager John in an email:

“I would kindly ask you to remove your unwarranted criticism of H2 in your review on Trust Pilot so that we can resolve this for you. On removal of this review, I will happily void the charge for today's visit.”

This is my review updated in order to be subjective and as fair as possible.

I had 2 boilers installed 4.5 years ago. They have given me multiple problems which have both caused damage to my home and leave me with no heat in this extremely cold weather.
The equipment is out of warranty. I wish I had been sold equipment for my home that did not have such potential for issues, especially in low temperatures. My problem with the company is with the sales department, as I wish I had been sold equipment that worked for a longer period without any headaches especially when paying a premium. Over the years, I have spent a small fortune on equipment and visits from H2. I have owned multiple homes, and I have never had so many issues with a heating system.
H2 Property Services does have very nice technicians though who are always a pleasure to talk to. The company does not accept any responsibility for recommending, installing and selling me a system which leaves me and, apparently others, as seen below, in a very uncomfortable situation. This is very frustrating.

"Very poor service"

I agree with a previous comment (by Peter Petkov). I called H2 as my boiler light was flashing and the boiler switched itself off sporadically. H2 DID inform me over the phone about the rate (£85+VAT), however they specifically DID NOT inform me that this charge would be payable even if there is nothing H2 could do about the problem.
The engineer diagnosed that a service was due, which he couldn’t complete because he didn’t have the necessary parts (took less than 10min). H2 charged me £104 for that. I believe I described the problem over the phone to H2 in a way that a skilled person should have known that my boiler needed a service and would have brought the part in the first place. Also a professional person would have than offered to complete the job later and charge for the time spend for both jobs together. However that didn’t happen either. In my opinion, H2 did not use reasonable care and skill when they provided this “service”. In fact, I feel they cheated their way to quick £104. Very disappointed!!!

"efficient, thorough, professional, and effective"

We had a leaking restrictor valve on our gas fire. The engineer was prompt at 8.01, and was efficient, thorough, professional, and effective not only at mending the fault but inspecting the rest of the appliance and testing our supply for any other possible problem. Would use them again and recommend them

"Great customer service"

We had a leak coming through our bathroom floor and contacted H2 Plumbing who responded very quickly and were able to come that afternoon (after being told it would be appx 3 days from other plumbers). The plumber was very polite and friendly. Unfortunately the issue wasn’t initially fully resolved but H2 immediately offered me a full refund which was beyond my expectation. Their customer service was excellent and sets them apart from most businesses I’ve dealt with in the past and would not hesitate to use them again.

"Bad experience with this company"

Bad experience with this company. They took payment from my credit card without authorisation, for an incompetent and overpriced job. This is totally unacceptable, and I would not recommend anyone use this company.
The job was to replace a switch with a timer. The wiring was in the wall, and could have been re-used. Instead surface mounted cables were added, one of which was not even in casing and left exposed, coming out of the switch and into the timer. The company just did the quickest and easiest thing for them, with no consideration for quality or safety. Furthermore, they were not interested in discussing this because they had already taken payment from my card using stored data from an earlier job - this is an unauthorised payment.

"The best plumbers I have ever used"

The best plumbers I have ever used. I cannot recommend this company enough. Although I only contacted them about a broken shower they went on to fix the really weak water pressure problem in my daughters flat. Richard was extremely knowledgeable, helpful and fast.

"Avoid like the plague!"

Nothing that they state on their website is true.
They charged £ 104.- a rate for 1 hour +VAT when the visit was for 15 min just to state the obvious and say that the spare part is not available. Website states Call out charge and problem diagnostics is free - well, it was not. Now they want to charge another 2 HOURS + VAT + parts to do a simple water tank valve replacement job.

"Fast, efficient, intelligent and polite."

I called with an annoying and difficult set of symptoms on my fire alarms. I was answered swiftly and politely, instantly offered an appointment within two hours. The chap arrived and listened carefully and intelligently. He then set about his work. after a few minutes he had identified the problem, gone off to get parts and carried out the works. he then tidied up and left. No fuss, no bother just calm efficiency. More like this please.

"Installment of washing machine &solving blocked pipe"

I saw the van "MY PLUMBER" from the bus and gave Tash a ring the very day, The arrangement was made and Galway came on time the very next
day.
I needed to have the pipe unblocked.Next day The Plumber came and sorted out my pipes.
Everything went smoothly and now "SANDRA" is working like a dream
Thank you, for upgrading my establishment
Rudiger