"On Time, On Budget and a pleasure to deal with"

Very impressed with the service received from H2 Property Services. We had a major leak in our kitchen plumbing and from our first contact with H2 they dealt with the matter professionally, with very upfront discussions with their plumber on the likely cause, stabilisation of the problem, and then a longer term fix. All work completed on time and to their original quote, and the plumber was very flexible fitting around our diaries.

"Not to be trusted"

I had a leaking shower and explained the nature of the problem over the phone. I phoned a number of companies some of which did not charge for a diagnosis but because I was advised that H2 was available at short notice and could repair on site I opted for them. I was advised that they fully understood the problem and would send over someone to diagnose and repair on site the problem at a designated rate per hour.
Besides arriving late (I had to keep phoning them to find out where their so called plumber was), the H2 representative arrived (on foot from across a park) with a bag of few tools (that made my tool box at home look like a tool box to fix the Space Shuttle). When I asked what he would do if he needed access to replacement seats and springs or washers for example) he replied that he had all he needed.

I have my doubts as to whether he is a quailed plumber as he did not know what to do as even tried to lift off the shower chrome plate off although the shower faucets (on/off cartridge) were placed on top of the plate. The consequence is that the plate is now slightly bent. Frustrated, he took some pictures including of the details of the make and model of the shower that I had in my possession and which I offered to give over the phone and he left after 5 minutes. For this I was charged £98 (including VAT)which was for the diagnosis of the problem and an estimate of up to £372 for the repair work. I will complete this when I get an estimate for the work from another plumbing company.
When I tried to complain about the poor service and its related cost and was interrupted while trying to complete my complaint, I was lectured to and told that it mattered not if it took 5 minutes to do the diagnosis or an hour and they had to do the diagnosis first. No attempt to apologise for the poor service or to negotiate on the repair work. So what are the lessons learnt

Avoid H2
Shop around to get a free diagnosis
Check on line to see ratings of the service of the company
Better to pay for a good service than to be ripped off by cowboys.

"Excellent experience with H2 Property Services"

Excellent professional customer service! I have just used H2 to service my boiler which was showing a fault on front panel and not giving me any hot water. From start to finish, my whole contact with the company was excellent. The chap who came was helpful and obviously very experienced and sorted out the problem in no time. Their office then sent me an invoice and made the whole process professional and hassle-free. A relief in a minefield of unknown plumbing companies.

I will definitely recommend to friends.

"Extremely poor and overpriced. Avoid."

We spent over £3000 with H2 on a new boiler for our rental flat. The fitter appeared to have left in a hurry not having connected the boiler to the thermostat correctly leaving a malfunctioning boiler continually on full blast.. H2 refused to return to fix this fault without charging an additional call out fee claiming that they fitted it correctly. We had to call Vaillant, the manufacturer who fixed the fault in seconds. They confirmed it to be H2's fitting error. H2 refused to apologise either to us or Vaillant for wasting both our time.
After spending this amount, they should have sorted our problem not just washed their hands of it.
A thoroughly unprofessional company who also seem happy to overcharge where they can, such as phantom parking charges and much longer time than initially indicated.. Ignore their initial telephone charm, and go elsewhere.

"Reliable but expensive"

I have used H2 many times over the years however they don't own up to mistakes although they will send someone round to fix the problem if they haven't fixed the problem first time round - this can result in double charging or other charges being added. They are generally reliable, turn up on time and save a lot of grief but be prepared to pay a premium over what you might pay another company. When it works, you don't mind the cost but when you are double charged, it is very annoying. Guy Holdsworth-Hunt has a cash cow but should be wary of overcharging customers in a climate of austerity!

"Fabulous Service"

Every time we have used H2 Services, they have been on time, on budget and have effectively resolved our problem, I can't recommend them highly enough.

"Professional and efficient!"

I have recently used H2 Property Services to undertake a vast array of work in my property and they have done a wonderful job whilst working here. The plumber was on time, worked extremely hard and was extremely polite.