"Was sent a customs bill for £274 for…"

Was sent a customs bill for £274 for some jeans I bought, was completely unaware they would ship from outside the UK and charge me as the customer will never use this company ever again!

"NE COMMANDEZ PAS SUR LE SITE DE REPLAY…"

NE COMMANDEZ PAS SUR LE SITE DE REPLAY !!!Service client DEPLORABLE !!! Colis volé, la marque ne veut rien rembourser (malgré toutes les reclamations) sous prétexte que quelqu’un a signé pour la livraison (sans autorisation de livraison à un tiers, j’avais demandé un report de livraison). Service client ne répond plus depuis que j’ai cité le code consommateur. + Service client téléphonique ne parle que anglais. Impossible de se faire entendre !

"Rücksendung sehr kompliziert"

Rücksendung sehr kompliziert, sowohl der Prozess wie auch der Logistikpartner (in Berlin nur FedEx, die nur eine (!) Abgabestation haben)

"******UK CUSTOMER ALERT*****"

******UK CUSTOMER ALERT*****
DO NOT PURCHASE ANY GOODS FROM THIS WEBSITE.
Replay are NOT TRANSPARENT in telling you that if you purchase goods to be delivered to the UK, then you will be stung with additional import taxes.

DESPITE the sales invoice stating that the total includes all charges and taxes.

They try and get around it by saying that you as a customer are responsible for reading their terms and conditions, which might I add, isn't conclusive in providing you with confirmation that your order will be subject to additional import charges. The vast majority of UK customers don't need to rely on having to search amongst a whole load of terms and conditions in order to be reassured that the price you are paying is the only price you will pay.

So PLEASE PLEASE shop wisely!

"Don't buy from this website."

Don't buy from this website if you're in the UK.
Nothing on it suggests you are buying from Italy.
I bought a pair of shoes for £200 and then got a text message saying there was £70 of duty to be paid.
Shoes didn't fit so have been returned via Fedex who turned up when expected. Let's see if this ends well.

"Beware of the UK Import taxes"

Beware of the UK Import taxes. This is misleading. Very disappointing experience.

"Awful"

Awful. £350 order in excess of £165 import duties. Appalling customer service and experience. Replay and FedEx able to wash their hands and point to admittedly existent small print. Never again.

"AVOID AVOID AVOID"

I wish I had read these reviews before.. a pair of jeans have incurred £40.95 import duties... how do they get away with it? None of the other Italian designers incur these fees... Replay just don't care... Customer Service is zero and to add insult to injury they were returned!

AVOID AVOID AVOID!

"Retour impossible, site buggué : piégée !"

J'aurais dû lire les avis déjà postés ce qui m'aurait évité bien des désagréments. Les mesures permettant de choisir les tailles sur le site sont erronées. Jeans reçu à la mauvaise taille, impossible de faire le retour sur le site, deux mails envoyés via le formulaire de contact restés sans réponse.
Après un appel au service client, la réponse en boucle de la personne que j'ai eue au téléphone : "le délai est dépassé et on n'a aucune trace de vos emails alors que ça marche pour les autres clients."
Je ne demande même pas un remboursement !!
Une honte pour une maison de cette renommée.

"Disgusting and misleading Replay"

Disgusting and misleading website - I bought 2 pairs of jeans and a few weeks later received a letter from FedEx demanding £97 in import taxes. Wish I had read the reviews here before purchasing. AVOID!