"Katastrophe"

Katastrophe, obwohl auf der Internetseite steht das Replay die Retourekosten trägt war kein Rücksendeetikett dabei und in der Mail der Anmeldung der Retoure war auch keins angehängt. Auf meine Mails bekomme ich keine Antwort und werde wohl auf der Retoure sitzenbleiben in der Hoffnung das ich die Rückerstattung bekomme

"Wished I'd read the reviews first!"

Wished I'd read the reviews first!
Purchased 3 pairs of jeans online (because they didn't have my size in the London store). At no point of the online purchase journey was I advised I would be liable for duty and tax charges. Email confirmation clearly states delivery and charges at FOC.
Received email from Fedex stating I was liable for £138 import charges - which I had no option but to pay in order to receive my jeans.
Emailed replay - and have received no response.
AVOID

"Soooo bad"

Made a order for for a pair of jeans, I ordered same replay style and size as I usually wear, came up massive, emailed Replay, after 2 months of repeatedly emailing, replied today, to say I can't return as passed 15 days, and the sizing can vary from time to time
Waste of time and money, and terrible customer service 🙁

"Ho acquistato un paio di stivaletti a…"

Ho acquistato un paio di stivaletti a fine novembre, oggi mi sono accorto che su entrambe le calzature c'è uno spacco, sono praticamente da buttare, non esiste nessun servizio clienti sul loro sito, prima e ultima volta che acquisto un loro prodotto, stivaletti scadenti

"How can a major retailer scam like…"

How can a major retailer scam like this! Looks like you're ordering from a UK site, paying in gbp but they send from Italy and you get stung for vat/duty charges in top of the price paid. (which makes it much more expensive than just walking into a replay store in the UK)

"How to get ripped off online"

I have been a loyal customer for years and have always purchased jeans in store but this time I bought two pairs of jeans online on their website and they indicated 3-5 days for delivery. After two weeks the jeans did not arrive, I called customer service and they told me that they had been delivered to the indicated address. I replied that they hadn't arrived and they told me that there was nothing they could do and that according to their purchase conditions I should have been found there upon delivery and it was my fault that they hadn't arrived!!! I cannot believe it!

"Retour wird einem sehr erschwert"

Retour wird einem sehr erschwert. Rücksendung nur über fedex. Man kann niemanden dort erreichen und kein zeitfenster ermitteln, müsste mir also Urlaub nehmen, um den ganzen Tag daheim zu bleiben. Nicht machbar. Habe die Hose, welche zu groß und zu lang ist behalten, um mir weiteren Ärger zu ersparen

"Please avoid"

Please avoid. There is literally no transparency with this company. The jeans I bought were shipped from Italy and I was charged £65 to return them.
Please do not buy from this company. The customer service is atrocious.

"Bestellung bei Replay"

Ganz kompliziertes und langsames Retourverfahren. Muss noch Zoll bezahlen für Retour - 43,95 sfr. Das finde ich eine totale Frechheit und werde nie wieder bei Replay.com bestellen. Kein anderer Onlineshop hat bisher sowas gemacht.

"Bloß nicht bestellen"

Bloß nicht bestellen! Der Onlineshop arbeitet ausschließlich mit FedEx zusammen und das ist eine Katastrophe. Retoure wird nicht abgeholt, egal wie oft man es versucht. Angeblich wird man nicht angetroffen. Kundenservice bei FedEx kann man sich auch schenken. Replay reagiert auch nicht auf Anfragen.