"Always Great Customer Service!"

Over the past year, I bought lots of beautiful clothes from TS, mostly from Lidcombe store or online & then picked up at Lidcombe store, NSW, Australia. Purchasing online is easy & only takes a few days to arrive. Mary the store manager & her assistants provide great customer service, are welcoming, warm, very helpful & the experience always leaves me uplifted & happy to return. A special thank you to Mary & everyone at the Lidcombe store!

"STEALS DESIGNS FROM INDEPENDENT…"

STEALS DESIGNS FROM INDEPENDENT ARTISTS! They have a horrible reputation of doing this...don't support this company!!

"Excellent clothing and online shopping experiences."

I notice that most of the negative reviews come from GB. I have been buying Taking Shape clothes online in Australia for years and am very pleased with their clothes and they are very fast at dispatching the items. Their ‘basic’ clothes are great and I love the style and difference of their other lines.
I’m a very happy customer.

"I have been shopping at Taking Shape…"

I have been shopping at Taking Shape for more than 10 years,Very happy with stores. UNTIL my visit to Lidcombe outlet in September. The ladies were so busy chatting to themselves they ignored me.I was the only customer in the shop. I was in the dressing room and looked out the curtain and asked for help as 3 of them were close. They ignored me. I had to come of of the changing room and go over to them. They got the young girl who was vaccuming in another part of the store to stop and help me while they continued talking and laughing.
I won't be visiting that store this December. Such bad service. The ladies at the outlet near Auckland airport are the opposite to them. Always helpful and friendly.

"A good company turned bad"

I have been buying their clothes monthly since their inception in Oz. Then over here in Uk when they began selling here.
They are soaking my You Tube with repetitive ads. I feel I am being punished for all those purchases.
Foolish Taking Shape.
They are making customers pay for their ridiculous repetitive ads on TV of some rather (ghastly)outfits .
Too big for your boots. Karma.
You have lost most of your customers with your new swingeing delivery costs £12! Uk is in recession, we cannot pay this for delivery of just one item from your UK depot. And expensive returns You are treating us like fools.
You have become too big for your boots and your sales in Uk will certainly reflect this As I said Karma

"I discovered Taking Shape whilst on a…"

I discovered Taking Shape whilst on a holiday in Australia which I took when I retired. On returning home I discovered that they had a UK online outlet and needing a complete new wardrobe for retirement, I have spent a lot of money with them. I was thrilled with the quality of the clothes and the service and I have recommended them to many friends.

However I was horrified to discover when I wanted to return a pair of shoes that do not fit, that I was to be charged £10 for a return.

To add real insult to injury I followed the instructions on line and printed a DHL label and took my parcel to my nearest drop off place (7 miles away) to be told the label should have been stuck to the parcel - whereas I had thought they provided a plastic window to insert the label and stick to the parcel. I returned home and stuck the label on and this time went to a drop off place 9 miles away and was refused again as when they scanned the barcode they said it was the wrong one.

I am not sure what to do next - but one thing is for certain I shall not make any further purchases from Taking Shape.

"Minimum spend and return charges are too high"

I agree with the reviews referring to increased costs. I have been such a fan of this company and have recommended them to friends far and wide. I discovered the company when visiting Adelaide years ago - I loved their designs and have frequently bought from them even though they were more expensive than other similar companies. I was pleased to find them online (especially after the store in Liverpool closed down) but I am sure the recent increases in charges re delivery and returns are going to impact on their business in the UK. Customers will look for alternatives - I certainly will be but I am very disappointed to have to do so.

"Returns difficult & costly"

What are you are doing? I loved the quality of your clothes (and bought loads!) but I refuse to pay the extortionate price of returns - esp when your competitors are offering free returns. Such a shame but real point of principle for me. I see others feel the same. So another lost customer.

"Outrageous cost to return an item 🤬"

I've bought lots of clothes from Taking Shape when I lived in Australia and they even offered me a birthday coupon and loyalty discounts based on my spends.

I bought clothes from them back home in the UK earlier this year. but sadly no discounts in the UK as they clearly don't actually value their customers loyalty.

To add insult to injury, I just bought some more clothes from them but I was absolutely shocked when I found out that they want to charge me £10 to return an item. Absolutely outrageous 🤬

I won't be buying from them again.

"When you have an amazing team to help you, honestly, you don't hesitate to buy!"

In early July I had the pleasure of visiting your store (Tower Junction - Christchurch) to shop for clothes for my son's wedding, and I couldn't be more thrilled with the exceptional service I received. I didn't have an appointment with a stylist, but Tania went above and beyond to assist me throughout my 2.5-hour shopping experience.

Tania’s pleasant and helpful demeanour made a significant difference in my shopping experience. She patiently helped me find the perfect attire for the wedding and even suggested a few additional pieces that I fell in love with. Her attention to detail and keen fashion sense were truly impressive.

What also struck me during my visit was the warm and welcoming atmosphere created by your staff. Tania's assistance was exemplary, but it didn't stop there. Toward the end of my visit, when I was feeling a bit tired, another staff member, Nikki, offered me a small bottle of water. It may seem like a small gesture, but it left a big impression on me. It's these thoughtful touches that set your store apart.

Thank you to Tania, Nikki, and the team for the exceptional customer service, I left the store not only with clothes for the wedding but also with a few extra pieces I couldn't resist. I am genuinely grateful for their assistance and the overall lovely shopping experience I had at your store on that day.

I must also say that this was not my first amazing experience at that store, approximately a couple of years ago, I had the same kind of experience and a lovely little lady with round glasses (not sure of her name) helped me for hours and once again, I left the shop with several items.
The team in general is amazing!
Thank you
Alexandra V A