"I won't be placing any more orders - returns expensive and difficult"

I agree with previous feedback about return costs in particular. I had no idea the returns policy had changed just one month ago. I never would have placed my last order if I'd known I would be charged £10 for returns. The DHL returns process didn't work for me without some troubleshooting from my son who noticed the url was pointing outside the uk. I've never had so much trouble returning something. I also agree that pricing is very high - although sale prices make their products just about affordable for me. I really don't understand why they are making it so difficult to shop with them.

"Used to love Taking Shape and bought…"

Used to love Taking Shape and bought without fail on a monthly basis. But agree with other UK customers I'm sadly now out.

£12.99 for delivery and £10 returns and no returns on clearance items. This is an internet based clothing outlet so you can't try the clothes on. Their sizing does vary so you can't guarantee that each item is going to fit. I have no problem paying for returns but not £10 a pop and not 1pence short of £13 for delivery. Plus the added fact that you actually can't return some items to them anyway.

Another noticeable fact is that they have significantly increased the cost price of their clothes that sorry do not reflect such prices. £100 for very bog standard cardigans that certainly will not be the quality and standard of say Masai clothing is just not warranted.

I know they closed their UK retail outlets and left the UK market, then returned via web orders only. But this now seems the final passage back out of the UK market as customers are not going to pay £23 per item for a delivery and return and not actually be able to even return lots of items as well.

My last order with Taking Shape was obviously my very last one last month. It's a shame but just not viable now.

"Over the years Taking shape has been my…"

Over the years Taking shape has been my entire wardrobe but the prices have gone through roof and completely ridiculous £100+ just for a top .
Sorry to say goodbye but I’m out !

"What’s Happened?"

I have spent £100’s with this company over the last few years. Their styling and quality have been fantastic and their garments actually fit! I have never found a UK company that fits me so well. I’ve left many a glowing review in the past. Sadly they have now increased their minimum spend for free delivery, charge an unrealistic amount to return items and their prices are generally a lot higher now. They’ve lost my custom and, I suspect a large proportion of the UK market. What a shame.

"Hike in delivery costs and return charges"

I loved the clothes from this company, yes they cost a little more, but I thought they were worth it. However what has happened to their customer experience and service? It is now non-existent with their recent overhaul of delivery costs and returns. I was shocked to find out they were going to now charge me £10 to return an item. I reached out to complain and all I got back was thanks for the feedback but 'it is the difference between moving forward and standing still'. A direct quote, I honestly couldn't believe it. Why should the customer bear the brunt and cost of the company's desire to move forward? To make even more money obviously. I am done, never buying from here again, such a shame

"Poor returns service"

I wanted to return some dresses, so printed off the return label and took the parcel to a DHL parcel store. The very patient shop assistant tried all ways to scan the label, but was unable to do so. I now don't know how to return the goods. Also now £10 to make a return. I won't be ordering from this company again.

"Watch out for delivery cost!!!"

Used to like this site but they are now charging £12.99 delivery!! Be careful if you purchase as this is a ridiculous amount. Used to be £3.99 until they recently changed to a global site.
They have lost me as a customet

"£10 to send an item back"

What's going on with taking shape £10 to return an item? Will never buy from them again

"I discovered TS at a time when I hadn't…"

I discovered TS at a time when I hadn't purchased clothes for over a year and needed a significant wardrobe refresh. Having sizes 12-24 is fantastic! Whoever does the styling and design really understands women's shapes (and we're not an easy bunch!) Simple things too, like having more robust fabric. (If you're a 38F bra, you don't want thin t-shirt material!) I found the Christchurch Riccarton shop staff excellent, the prices very good, the styles consistently suited to curvier bods and the returns and rewards systems excellent. There is some variance between shops but mostly, staff are a key factor in making curvier women (and their partners) feel comfortable and valued. I use TS for pretty much everything, except shoes because I have arthritis. I find I can often find something in the sales rack or on special, and no matter what time of year I travel, I can always find something to take - swimwear, t-shirts, jeans, fitness gear, party and evening wear, etc. Lingeries is well designed and in fun colours. I find the rewards system generous. There are also clearance stores that I've used to track down a second item of something loved that's become unwearable, and I've found the staff here extremely helpful for phone enquries and purchases. Did I mention, this is my favourite shop!

"I took a chance on this company."

I took a chance and decided to order a lot of clothese from TS online. I have put a lot of weight on that even Big W stores don't cater for my size. The delivery was prompt, my brother was with me out front when the package arrived, so we opened them. He even commented on how gorgeous the items were and the quality. I was shocked, I bought slightly too big but that's all good, the quality is amazing. I am extremely happy with all 8 items. thank you