"Despite having waited 10 mins on hold…"

Despite having waited 10 mins on hold and then decided to press 1 for a call back I had the call back within a few seconds. The call was done by Harry who sorted my issues with a minute or so

"Very supportive Account Manager"

Hatel is very helpful supportive of our account and has solved any issues professionally and quickly.
Thanks

"Excellent service"

Very prompt and explained what was wrong and how to quickly rectify the issue. Very polite and courteous.

"The team is super nice and accessible."

The team is super nice and accessible.

"He was very helpful."

He was very helpful.

"Our postage machine was locked and it…"

Our postage machine was locked and it took 4 calls, 3 emails and 2 days to identify the problem was a misallocation of a payment made 14 months ago. Thankfully I spoke to a sensible chap called Harry today who got it finally sorted.

"Disappointed "

The service I received on the phone was excellent and the issue was sorted out but when they took the payment they did not take into consideration the credit note.

"Customer service agent was very helpful…"

Customer service agent was very helpful and courteous and found a solution to my problem

"Another scheduled visit with nobody…"

Another scheduled visit with nobody turning up and no telephone call to advise. we had to ring the next day to find out why.

This happens on a regular basis.

"short wait on the phone however super…"

short wait on the phone however super helpful and efficient!