"Natasha,"

Natasha,

Was very informed and answered all my questions!
about the take over and all the new Bank details required to sent the new company money.

"Good customer service"

Good customer service. Lost 1 star as it took 2 weeks of me chasing up to get my query sorted. The last time I rang, Lisa sorted it there and then so unsure why the last 2 people couldn't.

"incompetent and not fit for purpose"

incompetent and not fit for purpose

"Very poor"

Very poor. Account went on stop. Billed for something not requested. Credit note raised. Incorrect amount on credit. Tried countless times to obtain correct credit note. Account still went on stop for non payment.

"Dealt with efficiently"

Dealt with efficiently. Phone answered quickly.

"Issue was never resolved!!"

After being reassured that the issue we were having was going to be resolved right away, it hasn't!!! I can't believe it! What is going on with this company? Unhappy again :(

"Ticket closed without reply or action"

Logged a support request for some information about a configuration issue, got no reply, no one contacted me, then got an email to say my ticket had been resolved.
Terrible service, simply not good enough

"AWFUL COMPANY "

We had an account with quadient/neopost that we were not using, we returned the machine and decommissioned the machine which we had to pay for to get out of our contract a whopping £600+ we were told that we would receive any credit amount back as a refund which in our case was £220. this has been going on since February of 2024. I have just called up again to chase up our refund and was told our account showed a balance of 0. I would like to know what has happened to our £220 when we have paid to release ourselves from the contract and they seem to have conveniently put our credit balance to zero, it would seem someone is benefiting ?. I also had to call up today as they sent out another companies bad debts to us by mistake.... so we have had a data breach thrown in as well..... A terrible company to deal with avoid at all costs ! No one ever gets back to you unless they are chasing money which again they did several times even when our account was fully paid ...... Awful!

"Clear information and very well…"

Clear information and very well delivered.

"Helpful Staff"

I dealt with Jack Edwards and he was really helpful with quick responses.