"EXCELLENT QUICK RESPONSE AND FIX"

EXCELLENT QUICK RESPONSE AND FIX

"Beware - they ghost you if you terminate their parcel locker services"

My apartment building has terminated the parcel locker contract with them. Now we are in a position where all our parcels are stuck in the Quadient “parcel pending” lockers and irretrievable. The apartment building management contacted Quadient and they just ignored all the emails and calls.
EDIT: My building manager has made multiple attempts to contact you but all got ignored.

"A real asset and professional worker"

Stuart Lythell has been a real asset for Quadient, formally known as Neopost, for a number of years. He is always attentive and quick to respond to our requirements, with a cheerful and professional attitude. Truly a pleasure to do business with, thank you Stuart for all your help!

"Resolved issue without problem"

Resolved issue without problem

"Our problem was resolved over the phone…"

Our problem was resolved over the phone with clear instructions by the technical support worker, who was patient and extremely helpful

"it would be better if you could call…"

it would be better if you could call and speak to someone.

"Very efficient ."

Very efficient .. though I did spend 35 minutes waiting for someone to answer the phone!

"Phoned up for a basic question and got…"

Phoned up for a basic question and got put on hold for 15 minutes, the line also charges so cost me a lot of money to then have no one answer my call.

Great service if you want your time wasted and your money wasted for no result

"Natasha was very knowledgeable"

Natasha was very knowledgeable, helpful, patient, and took time to explain everything.

"Call handler knowledgeable and resolved issue"

Call handler was great and found the cause of my problem immediately, however the reason for the middling review was because the phone menu cut me off when I selected an option (so on the third attempt, I pressed no options!), and then I had to wait in a queue for 5 mins before my call was connected