"Great Company "

Great company and customer service are always available to help. The system is great when being used and when it works however I do miss the being able to print onto a sticker to put direct onto a letter and if the recorded label doesn't go to the printer direct it cant be retrieved and can prove quite costly.

"Helping themselves to our account by…"

Helping themselves to our account by Direct Debit.

Be aware that they will debit your postal usage account with made-up charges without any discussion or notice that they are doing it or what it's for.

They then make it as hard as possible to find out what is going on with a wall of silence and look to blame someone else at any opportunity.

They seem to have no intention of rectifying the fault or "mistake" of helping themselves to payments for the postal account

Be aware as this could be happening to everyone.

Check your postal account and see if is any deductions that you can't identify.

It was well hidden and was easy to miss, they are blaming the Post Office computer errors - could this be the next national scandal?

Should the situation be resolved will update this review

"slow response and unhelpful reply"

slow response and unhelpful reply

"Efficient and Professional Service"

My issue with logging onto the customer portal was resolved efficiently and professionally. The agent even called me back when the line dropped.

"Our Franking machine wasn't working and…"

Our Franking machine wasn't working and the technician was super helpful on the phone fixing the fault

"i was in touch with John"

i was in touch with John, great service, great manner as well, he helped resolve our issue.

"Rapid response to phone call."

Rapid response to phone call.
Resolution to problem deaalt with politely and clearly.
Thank you.

"Very helpful and pleasant service"

Very helpful and pleasant service, got my problem solved quickly

"Your member of staff was most helpful…"

Your member of staff was most helpful and also explained very clearly, in order for me to understand the process he was assisting/talking me through with at the time.

"POLITE AND HELPFUL"

Polite, helpful and patient.