"Buy a messenger pigeon instead "

Kept on hold on a Premium Rate line for ages. Passed from pillar to post and mo one could resolve what should be a simple matter. Don't bother. F#cking useless.

"Old model"

We are still waiting for the issue to be resolved. We had a new machine supplied at the beginning of this year however, due to security issues and the machine's use of TLS 1.0 it is no longer working.

"Very helpful…"

The gentleman who answered my question was very helpful. Unfortunately, I did not get his name.

"I haven't received the call back from…"

I haven't received the call back from higher tech that was requested.

"When phoning Quadient I reached the…"

When phoning Quadient I reached the correct department immediately and my issue was resolved. The reason I did not give a 5* is because I had tried previously but could not get through for whatever reason.

"Andy was very helpful and patient…"

Andy was very helpful and patient dealing with a difficult issue. Really appreciated his help.

"Knowledgeable Executive"

Harvey was very knowledgeable and understood what I wanted to do. Called me back to explain the situation and everything was sorted to a very satisfactory conclusion

"The person was very polite and…"

The person was very polite and supportive.

"adding Funds to the Machine "

Had to call Quadient but they should have provided the information when we had called them before to add funds to the machine -- They need to provide assistance to users in clear written instruction which were not included with the Machine or on their web site

"Statement/Invoice"

Statement/Invoice issues, resolved :)