"Thieves convert free accounts to…"

Thieves convert free accounts to charged premium accounts at £17 a month, seems fraudulant.

"I think we’re all here for the same…"

I think we’re all here for the same reason -£17 from a subscription i did not sign up for outrageous. I will be upset if I do not receive the refund because I am a uni student and every little help! 7-10 business days is too long im sorry.

"I'm another victim of their fraudulent…"

I'm another victim of their fraudulent scheme by changing their free plan to a paid plan by their own accord and taking money from every single person on their free plan. People joined to be on the free plan. If they wanted to pay they would of been on a paying subscription. You got bank details from us all by saying it's not to charge us and is only used for identification verification purposes for protecting of fraud. You have no rights to take out our money without our consent especially when we haven't used your site in years or not even used any service on your site. Now you have to give refunds to many and on top of that you lose many potential future customers as we have to delete our account to not get charged again. That's not a good business strategy is it and now you are desperate to try and get rid of these reviews in exchange of a refund. Yes, I have seen a lot of what others have been saying and I believe them especially when I've also been getting charged without consent. This is really bad and you have created a very bad impression on your company in the music industry now. This was a quick temporary money grab trick by you but it's going to make you suffer long term. Treat the potential customers well is the idea but no. You want to push them away by using these dirty tactics and encouraging us all to delete our accounts so no one will be using your site then. This is your own fault! Your email on your site is no longer monitored it says when I email support for a refund and when I try to speak to an agent there is none available and I'm stuck with a clueless chatbot that can't really help me.

Update next day I got a customer service response via email and said to delete my account but nothing about my refund request.

I've replied to the email about that it's unauthorized transactions and expecting a refund.

I'll let you all know the outcome.

"The company you can never escape"

In 2023, Music Gateway put me on a "pro" plan and charged me £150 without authorisation. I did get a refund in the end and told them I did not want to pay anything so I ended up on a free plan. Now they don't do a free plan and have automatically put me on a paid plan and have charged me £17. I tried to delete my account but in order to progress I need to "link" my spotify artist page, which I do not have. So I am unable to delete it. The email address for contacting them no longer works. This is worst online company I have ever come across. You cannot escape them and they will always find a way to take money from you even if you do not use their service. Please heed my advice and do not make the mistake of signing up with this company.

"Complete scam"

I signed up for the free plan. Then they sent an email saying that they were replacing the free plan with a paid one, which I ignored. They charged me £17 without my consent. I deleted my account, yet today they charged me £70.
It's basically impossible for me to remove my credit card details from their site, I have sent them an email but I don't know if they'll even respond.
Please do not use music gateway, they are scammers and will take your money

"Friendly and Supportive Staff"

Friendly, helpful, supportive staff that genuinely care about your experience. Would highly recommend.

"Complete Scam"

Complete Scam. On 20th March I was charged 19 Euro by Music Gateway. I never chose their pro plan, i was automatically upgraded from free to pro plan and they emailed me with promotional offer to upgrade which I ignored.
Today I checked my credit card transactions and they automatically upgraded my free plan to pro plan and charged me without my consent. This is gross misuse of my personal info and I request a refund asap from them since I never used their services after creating the free account. During free sign-up they say the credit card details is just for verfication.

"Music gateway gave me honest feedback…"

Music gateway gave me honest feedback and an opportunity to get my music out to more ears! Thankful for such a great company helping to promote indie music!

"definitely a scam"

definitely a scam.
took money out of my account without signing up for anything.
didn’t give them permission.
have emailed support a number of times and no one ever replies. it’s been weeks.
stay well away!!!

"Customer service was great and fixed my…"

Customer service was great and fixed my problem quickly. I find the company to be very honest and reliable.