"Professional, friendly and quick"

Made contact today with a series of niche questions and answered everything very quickly. All staff I spoke to were friendly, professional and thorough.

"Do not trust this company"

Do not trust this company. Both the owners and tenants leave a lot to be desired.

I have the misfortune of living under a flat which is let by DJ Alexander. I recently experienced flooding through my ceiling causing damage to paintwork and ruining personal items. I was initially told by DJ Alexander that this was the fault of the tenants due to them not closing the shower door properly (exacerbated as the tenants refused to open the door whilst water was pouring through my ceiling) and was assured I would be reimbursed for the cost of the repainting and personal items.

Whilst the member of staff I dealt with was pleasant, I was later told that no reimbursement would be forthcoming as it was an “accident” and due to insurance excess I am now out of pocket.

As a tenant I would be concerned about the type of landlord they work with and as a landlord I would be concerned about due diligence carried out in relation to tenants.

"Easy property inspection"

Cameron Lindsay was very helpful for my property inspection. My repair issues have been taken care of easily since I moved in.

"Review"

From start to finish the process of renting out my property with DJ Alexander was effortless and efficient.

An introductory meeting took place with David B., who took time to answer in detail any questions I had. David provided me with in-depth up to date market information that was relevant and comparable to my property. The level of detail and effort confirmed the decision in choosing him, and DJ Alexander.

Once listed, the process was lead and excellently managed by Emily L. I was regularly provided with updates throughout the process which gave me great clarity and assurance of what was going on. Emily was professional at answering my questions in a timely and detailed manner. The effort and the above-and-beyond assistance Emily put in from start to finish should not go unrecognised and should be merited.

The service provided by these individuals was superb. I would recommend.

"Great service "

Stephen Allan was very prompt in responding to my email query and dealt with the issue immediately
Stephen is also very quick in issuing any keys that we require swiftly
James Brown decor

"Quick and easy"

Process has been quick and Calumn was a great help in keeping us updated and helping where necessary

"Great experience!"

The property manager who showed us the flat, Cameron Lindsay, was very welcoming and answered in great details all our questions.

"Great service"

Excellent professional service from Kaydee. Very reassuring when required. An superb member of the team.

"Reliable property management"

DJ Alexander provide great, reliable property management. Natalie and her team are efficient and easy to deal with. Jess and the rest of the keys team are also very helpful

"Communication "

I was supported despite facing challenges with payments.