"Jason was able to correct my CPI…Yes"

Jason was able to correct my CPI Security Panel immediately. He was great

"Excellent customer service! Thank you Jason! "

Excellent customer service! Thank you!

"Great service from installer"

Great service from installer. Very thorough

"Customer service is lacking"

Customer service is lacking.
Installer not knowledgeable.

"Outstanding Service"

The tech was VERY NICE! His input and knowledge was exceptional. A family member has a health issue, and he reported that to the security team-I had not thought to do so. He thoroughly checked every device and made sure I understood the system. I received superior service, and I glad I had the opportunity to meet him.
Thank you CPI!

"CPI was perfect except"

CPI was perfect. Our installation guy was extremely knowledgeable and nice. Your people that called me and harassed me on the phone the day before you were scheduled even though I had confirmed our appointment about 4x, was horrible. What idiots. They tried to cancel my set up. Told me they had to run my credit again. And put me on hold for over 5 minutes when I asked for a supervisor.

"Need more folks like Jason"

Need more folks like Jason. His customer service acccumen is exceptional.

"Jason was patient and very helpful"

Jason was patient and very helpful. I felt like a valued customer. It is a refreshing customer service experience to be treated with both respect and courtesy. This experience makes me even more loyal to CPI!

"Name withheld but acct# incl"

We have been a CPI customer since 2008, and moved the alarm system with us twice due to the 100% reliability of being able to capture alerts & videos.Have had neighbors/friends/posts on NextDoor app mention that their Ring camera's battery ran out and of course this coincided w/ a porch pirate stealing packages or a break-in or even worse. For me, I can not take that chance.
The alarm service, along with the excellent team of technicians & cust srvc agents that have helped me maintain my service in EXCELLENT condition, are worth the cost. It's far too many team members to name, but in February/March 2025 alone, I've had 2 super smart technicians David and Cody!! Both fantastic but the highest exclamations to Shanna T who figured out an issue with the alarm that's installed in my back door. The door is dead bolted but was either constantly setting off the alarm and many times registering the door as not closed (when it was definitely closed!).She figured this out over the phone with her great troubleshooting skills and expertise in listening. She also did something no one had done before & that was to do a video conversation to get to the root of the issue. It worked! Please give Shanna tons of KUDOS today & give her a copy of this letter for performance appraisal purposes. She literally did everything humanely possible to help me. Thank you Shanna, David and Cody. You're the best of the best!

"Signing up for CPI service was a…"

Signing up for CPI service was a terrible experience and not easy. Every time I thought signing up was complete, i received calls and or emails asking me to sign something new or asking for new information. Carlton Dupree was good and trying to do what he could to maintain me as a customer, and Jose (the installer) was good. But everyone else was terrible, including Jalesia, the person Jose connected me with to finalize installation. He heard her demonstrate an awful attitude to me when I asked questions to her. Seriously, I’m evaluating other alarm companies after my year with CPI because of your poor customer service. Just awful. Terrible. Horrible.