"Kesha’s CUSTOMER SERVICE"

Kesha’s customer service is what made my experience excellent. She didn’t make an assumption, she asked clarifying questions and she provided troubleshooting solutions that were not previously provided for the issues I’ve been having for months. If I wanted to leave CPI, she is what kept me as a customer because of her EXCEPTIONAL customer service.

"Mike was efficient and patient in…"

Mike was efficient and patient in explaining how the system works.

"I just got off the phone with Travis…"

I just got off the phone with Travis and also his staff Miss Marcia are you all best employeesI have been with this Company for a long period of time and for the first time in a long time I finally got a hold of someone that was honest and knew what they was talking about and very knowledgeable keep staff like that and you all will be number one. They need a raise or higher position so they can train all y’all staff to be like them.

"Avoid this corporation at all costs"

Avoid this corporation at all costs! Their equipment is not as good as the self-installed options (like Ring). And they are not interested in trying to compete and get better. Instead, their business model is to trap people into 5-year contracts, which they do not provide ANY way to get out of, without buying out the entire thing. Their contracts are 5 years, but their warranty on their products is only 1. That should tell you everything you need to know about what the next 5 years of your life will be like if you make the mistake of signing anything with them

"Excellent Rep!"

Caleb is an outstanding Rep who is very knowledgeable. The company is very blessed to have him. He has a lot of patience as well to have taken time to answer my questions.
Thank you Caleb!

"Pedro was outstanding, a true asset for the company."

The technician, Pedro was professional respectful and patient. He took his time to explain not only the system but also ways to improve my home security. I am very happy with the security system and have upgraded several components to enhance security

"Excellent Customer Service by Jamie Rose"

Jamie was patient, professional, and courteous as she resolved my issue in a timely manner.

" Refreshing Experience "

It’s refreshing to have someone listen and take the time to explain your options. Jason Scranton, CPI representative did just that and I was appreciative of the time he invested in me being knowledgeable of all of my options. In today’s culture, you don’t often get excellent customer service.

"Very happy"

Noah did a very thorough job. Showed up right at 12, and stayed until the job was done.

"On time and well trained"

On time and well trained