"Easy set up and install"

Both Christian and Brandon were very efficient in setting up our system. Very knowledgeable and answered all our questions. They took the time to go through the Panel with us and set up the App. The App is very easy to use. Information easily accessed from the Dashboard.

"Aaron is an outstanding technician"

Aaron is an outstanding technician. He crawled in my attic to find the best location for my outdoor camera, explained each step for installation, and made recommendations for follow-up. He is a knowledgeable technician and a super polite, kind, helpful man.

"It was a smooth process"

It was a smooth process

"My technician was very thorough and…"

My technician was very thorough and took great care with changing the equipment.
He was so polite and took great care of the home. I appreciated his knowledge of the equipment and care of the home.

"Travis was very professional"

Travis was very professional. He clearly examined why installing cameras was more complicated then expected and we would need to consider other options

"The representative was very…"

The representative was very knowledgeable and she took her time. She went through every detail of my account. Very patient and pleasant

"Security System and CPI personnel"

From the very start, we realized that the CPI sales personnel along with other personnel is a very professional security company! They explained and presented their security system, along with various options, that fit our needs as to the system we needed, not what they could sell us! The technician was outstanding throughout the installation. Very professional, neat and very thorough.

"The service tech was very helpful and…"

The service tech was very helpful and was very nice.

"Settlers Trail review…"

Ryan was very professional and answered all my questions. Showed me how to do everything! Changed all the batteries out and left me with a few extra. Great guy!

"I did not like my experience with…"

I did not like my experience with Emily, the rep. I was scheduled for a call at 5:30 to see if we could fix my doorbell. The rep called me at 6:30, which was an hour late. We were sitting down for dinner so I told him that we had to reschedule. We rescheduled the next fay for the same time 5:30. I got the call from Emily with CPI at 5:25. I told the rep that I was 2 minutes away from my house. Based on her response over the next few seconds I felt like I was an inconvenience to her. I quickly explained that she was 5 minutes early for the call. Her response was I was scheduled for 5:15 and not 5:30, AND that she had another call at 5:30. First, she is 10 minutes late (if my appointment was really at 5:15). Second if she has a call at 5:30 why is she calling me at 5:25. After I got to my doorbell, which was before 5:30, we tried to correct my problem. I felt like Emily was very condescending the whole conversation. She did try to troubleshoot my problem, but I felt like I was asking to much of her. At the point that she told me to unscrew the doorbell, I told her that I would prefer to have someone to come to my house. If I'm paying CPI for a service, and I'm not going to repair the problem myself. Since we upgraded our system to the camera and doorbell, we've had a whole host of problems. If I had to do it over again, I would NOT do it.