"Very unprofessional gold-buying service"

Went into one of my local stores in Bolton to get a price for some gold jewellery that we had inherited. Got a handwritten 'quote' on a scrap of paper that was apparently valid for a week. Went away to speak to the rest of the family and took the jewellery back in a few days later (within a week though). Dealt with a different employee who offered me £1k less and advised that no 'quotes' are ever valid for more than a day. When I threatened to leave with the items I was offered the same price as I'd been offered originally! By this point I had literally no faith that what I was being offered was a fair price so I took the items elsewhere. Very poor customer service. Really unprofessional. Avoid at all costs in my opinion.

" ref 33244 tried to buy curb chain 1,200…"

ordered online ref 33244 shock tried to buy curb chain 1,200 took the money then asked for 2 forms of ID sent passport driving licence and wanted to have image to clarify so sent picture of me then got email saying order cancelled shocking

"Extremely professional"

Extremely professional

"I visited the Market Street branch in…"

I visited the Market Street branch in Leeds looking to sell a gold item. The service was excellent. Jack offered me a great price. He was attentive and friendly and went through the necessary information efficiently. The money was transferred immediately after the usual checks were completed. A great experience.

"Marie and her team have always been…"

Marie and her team have always been kind and professional even before that branch was H&T not to mention Noam became a good friend. Without a doubt more than just your pawnbroking branch but great people.

"Friendly and helpful"

Never used a pawnbroker service before so wasn’t sure what to expect. Really easy and friendly - everything explained clearly.

I’d got an online quote in the morning, but was offered 200 less in the shop. The shop queried this with valuers and got me the extra 200.

"Staff member tried to rip me off "

I visited a H&T pawn shop on Mare Street in London to get a valuation for my unwanted jewelry. I was informed that the price for gold was £15 per gram, but I was already aware that the market rate was £23 per gram. Additionally, I was told that the previous offers I received from legitimate gold dealers were not genuine. I was taken aback to discover their tactics were quite demeaning and unprofessional, seemingly aimed at pocketing extra money. Be vigilant when trying to sell unwanted gold

"I can’t recommend H&T enough"

I can’t recommend H&T enough! from start to finish, the service was professional, and surprisingly stress-free. A huge shoutout to Alina from Croydon store. She took the time to explain every detail of the process, gave me a fair valuation for my items, and handled everything with such warmth and expertise.
What could’ve been a daunting experience turned into a positive one thanks to her patience.If you visit H&T ask for Alina, she’s an absolute credit to the team!

"The staff in Worksop are so more than…"

The staff in Worksop are so more than employees at H and T they are people who care about customers, staff who go above and beyond to help customers like my self. I always see them and they always take time to say hello and make me feel appreciated. Big thanks Nikki. Really helped me get best price on my brlcher and made time to talk to me which means slot to me. I walked away today feeling appreciated and satisfied with price you got me after getting it Authorised so huge thanks, I truly appreciate it as always

"It was a pleasure to be a customer.."

It was a pleasure to be a customer... Excellent staff that are polite and very helpful 👍 Will be a customer again no doubt in my mind. I will recommend to any1 that needs the services they provide to definitely check use out for themselves.