Loki Enterprises Ltd - T/A The Mobility Furniture Company

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502 reviews
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Customer Reviews about

Loki Enterprises Ltd - T/A The Mobility Furniture Company

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Diana Marchant

5.00/5.00

"Happy to recommend The Mobility Furniture Company.…"

The delivery of my mobility bed was made on time, carefully, & with minimum disturbance. The instructions as to the removal of other beds in the house were carried out correctly and overall I was very satisfied with the experience.

29/05/2024

customer

5.00/5.00

"Rise and Recline Chairs"

The salesman David was excellent. He explained everything clearly, was engaging, arrived on time and gave us plenty of opportunity to ask questions without feeling that we were an imposition. The chairs are really comfortable and the gentlemen delivering them were, again, punctual, very polite and friendly.

26/04/2024

Michael gee

5.00/5.00

"From phoning up to place an order to…"

From phoning up to place an order to the people who came and measured for my reclining chair and to the team that came out and set it up and showed me how to use it very pleased with everything plus reclining chair very comfortable

24/04/2024

John

5.00/5.00

"Delivered on time"

Delivered on time. Old furniture and all packaging taken away. Demonstration given on how chair worked. Altogether a very professional delivery.

23/04/2024

Bryan Fearn

1.00/5.00

"Poor customer services"

We researched the market for an electric chair for my 90 year old mother in law, who lives 300 miles from us with very limited mobility, and finally after a visit from Mobility Furniture Company we chose them. Now, for the second time in 2 years, still well within the 5 years warranty, the “chair” has stopped working. We were NOT TOLD at the sale that there is no “resident Scottish engineer” so there was a 2 week repair wait and that it required an advance payment of £75 +vat before they will book an engineers visit (refundable if the fault is not the customers) After paying £5,000 for this chair this is ridiculous and unacceptable.So it has stopped working again in a unsitable position and we have had to ask the carer, who has had great difficulty due it’s weight, to try to move the chair and fit another chair in it’s position to allow my mother in law to have a more comfortable and safe seat. I now await an engineer’s visit date for this latest problem and if similar to the last time then I will be asking the company to pick up the chair and take it away as I feel it is not fit for purpose. In my experience a company’s customer service is only tested when there is an issue and the Mobility Company has failed my aged mother in law badly.

16/04/2024

Dave M

4.00/5.00

"Electric chair"

I suffer with M S and as a consequence have difficulty getting out of chairs and setees.The Mobility Furniture Co. helped with this problem. I now have an electric chair that stands me up also can sit with my feet up.
Service was efficient helpfull.

Dave M

25/03/2024

Nan

5.00/5.00

"Great bed "

Once the decision to buy an Adjustable Bed had been made it was very easy to choose the right one with help from the Company. It was a good price, the delivery was excellent and the aftercare has been good.

20/03/2024

Carol Dunphy

5.00/5.00

"Pleasing Purchase from the Mobility Furniture Company"

From the time a nice man came with a sample and explained the sofa's workings, I've been more than pleased with the Mobility Furniture Company. It was a long wait for the chosen two-seater to arrive but well worth the wait. When the seating arrived, two polite young men delivered it, took away the very unwanted old furniture and suddenly my tv room was looking great. No mess, everything tidy and delivery to departure was done smoothly and without fuss.
Now I'm seated in style with my feet up and able to relax in comfort while reading or watching tv. Any time a reference is needed, I'd be more than happy to tell a potential customer that they will be pleased to deal with the Mobility Furniture Company. I'm certainly a Happy Customer!

21/02/2024

Pamela L R Blackmore

4.00/5.00

"very good and compressive demonstration…"

very good and compressive demonstration of chairs which enabled me to make the right choice.
Delivery was quick and easy. Chair use well explained.

09/02/2024

Michael & Ann Pearce

1.00/5.00

"Beware of faulty products"

Happy with our king mobility bed for a few weeks so gave a good review, order reference 2104636 del. 20.9.23. We started to notice a collapse on one side, the mattress then slid down the side between wood side and base, mobility got someone reasonable quick to come and he found that the two middle legs on left bed were cut quite a bit higher than the other side so had gradually slipped so they were at an angle, we had a few very uncomfortable nights. James cut the legs to size and put extra strength in side base, apart from some creaking it seems ok now, why I’m writing this 2nd review is because after paying over £8000.00 for bed and sending email to Mobility there has been no
apology for an inferior product let alone a reduction in price, very disappointed in firm and product, would certainly not recommend them now. Ann Pearce
PS have had a apology from mobility, they have assured me that it is a rare occurrence for this to happen, A.P

11/01/2024
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