"WORST CUSTOMER SERVICE IN THE WORLD"

WORST CUSTOMER SERVICE IN THE WORLD! NOT ONLY DOES THIS COMPANY SCAM YOUR MONEY, THEY WONT EVEN REPLY TO YOUR EMAILS!!! STAY WELL CLEAR OF THIS PLACE

"Outstanding customer service"

I ordered an urgent item on a Thursday for next day delivery but I got a message from the courier stating that it would be delivered after the weekend. I called Smiffys and Niels called me back to sort it out. He liased with UPS on my behalf, called with regular updates and said that if it hadn't arrived by 3pm he'd send out another. As it happens it arrived at 2:54 but Niels was amazing. Can't remember the last time I've had such good service anywhere.

"5 stars"

Five star company. Great product line and customer service. My rockstar outfit is brilliant and I like the quality.

"No returns"

Ordered an item for next day delivery. Paid the extra, it didn’t arrive in time, they refunded the extra which was good but as it didn’t arrive in time I didn’t need it. Emailed about returning and ignored both times. If you may need to return something then don’t purchase through them. If you aren’t and have plenty of time then order away.

"Smiffy's costumes have good quality"

Smiffy's costumes have good quality. They're well-made and perfect for themed parties.

"If you're looking for a wide range of…"

If you're looking for a wide range of costumes and fast dispatch, this store is the place to go - I was thrilled with my purchase and how quickly it arrived.

"I couldn't be happier with the fit of…"

I couldn't be happier with the fit of the clothes I ordered and how fast they were delivered to me.

"Exceptional customer service / next day delivery"

We had an issue with next day delivery but despite it not being Smiffys fault, they have been exceptional in their customer service. I received a prompt reply from them, a refund and a voucher for free delivery if I order from them again. It was hassle free and companies should learn from them.

"10/10 Customer Service!!!"

Having been a loyal customer for over 10 years, I purchased a costume for a birthday party but within an hour it broke. I sent images to the CS team who promptly apologised for the fault, provided a full refund (including delivery) and offered a discount for my next purchase. Cannot fault this company at all. Their quality is usually very good and the CS is second to none. Thank you Niels 👍 you're an asset to your team!

"Excellent customer service!"

I ordered a Robin hood costume for my son for his Christmas show. Niels, at customer service department, informed me that Royal mail has a strike and the delivery will be late. I really appreciate his help as I had a chance to organise something else for my son. He updated me for every details and send the refund and even gave me a discount coupon for next time. Thank you!