"Terrible service"

Terrible service. Delivered 4 days after it should have been so arrived too late for event. Requested a return & they expect me to pay for this… emailed 3 times for a freepost … radio silence… I will not shop on here again

"Ordered a cowboy hat which the advert…"

Ordered a cowboy hat which the advert stated was one size. Pictured with the ad was a large adult guy modelling the hat. So you would presume you are going to get an adult hat right? Wrong!! The hat I got was obviously for a child and in fact my 10 year old grandson just managed to squeeze it on. Sniffs apparently have problems with sizing which is an odd problem to have when your main products are garments. Other sellers who stock Smiffys products can tell you exactly what fit the product is, and yet Smiffys can't? This is a very poor company indeed and my advice is to avoid them.

I am always happy to be proved wrong when dealing with companies or organisations and how they respond in dealing with customer issues. In my case Smiffys went above and beyond in their efforts to resolve the issues raised by way of a full refund, and a contribution to my local charity. They did not have to do that as a refund is a reasonable response if an item does not fit. As I say it is always a pleasant surprise when a company shows a willingness to resolve a problem and not drag it out, and I am unable to fault Smiffys in how they responded and so well done Smiffys!

"Outstanding Service *****"

What excellent Customer Service offered by Niel & Tina. Truly impressed. No hesitation in recommending Smiffy’s. Wish more people would possess the same work ethics in the retail industry. It was such an amazing shopping experience.
Keep up the good work & a big Thank You. 👍🏼😆😆👍🏼

"Customer service Not helpful at all"

Didn’t receive my order on time even their website said I will. My daughter was very disappointed cos was for her world book day. Communication via email very poorly and not helpful at all. Won’t be ordering again.

"False advertisement and awful customer…"

False advertisement and awful customer service.

The outfits are falsely advertised and the prices are outrageous for such poor quality. They do not respond to emails so I had to waste money on items I could have got for way less price however they make it seem as if you get the whole outfit in the description! Would never buy from this company again and I would never recommend anyone to order from them either, disgraceful.

"I ordered an outfit for wbd and they…"

I ordered an outfit for wbd and they sent the wrong item. I have since emailed and tweeted and had no reply. Poor customer service! I will not be buying directly fro them again

"Non responding customer service"

Ordered on Monday for world book day(thursday). Paid extra for express delivery, stated due Wednesday on website. It is now Thursday so costume not needed. Trying to contact company for refund with no reply to phone or email.

"Watch out for the description"

Watch out for the description. Just received a girls Victorian outfit, picture shows a brown dress with white apron and hat, you only get the white apron and hat. Not quite the 'Victorian outfit' expected. Go else where if you're looking for fancy dress, or make sure you read the full description and look past the misleading advert information.
Just looked on Amazon, exactly the same thing, people caught out by the misleading description. Just pre-warning in case you get it from there instead. However, Amazon is much cheaper than Smiffys.com - just compounds a wonderful first and last experience with Smiffy's!

"Rudest company ever!"

Rudest company ever!! Don't trust this supplier THEY WILL DROP YOU JUST AS YOU BECOME SUCCESSFUL. PULLING THE RUG FROM UNDER YOU SHOCKING COMPANY!!! EVEN IF YOU PAY UPFRONT FOR YOUR STOCK. POOR CUSTOMER RELATIONS. A BAD BUSINESS TO DEAL WITH.

"Ghostbusters costume and Jumpsuit"

Ordered my child a Ghostbusters officially licensed Costume that includes a Jumpsuit and Inflatable Backpack. The inflatable backpack was missing. The actual jumpsuit is really good but that doesn’t help when the backpack doesn’t arrive.