"Spoke with one of the staff at…"

Spoke with one of the staff at Woodpecker flooring Yorick, regarding our engineered oak flooring,what a great help very knowledgeable, helpful and professional.
Thank you.

"Praise For A Woodpecker Staff Member"

I wish to praise Indira Morales personally. She has taken great pains to resolve issues regarding the delivery of a replacement floor. She could not have been more engaging, pro-active and kind and that was hugely appreciated in what has been a long saga.

"Replaced under warranty but took six months.. "

Started having quality issues after 18 months.

Finally replaced and fitted all floor after about six months of chasing.

Communication is bad but happy with resolution in the end.

"Poor Delivery"

Delivery was left outside which meant I had to lift heavy packages into the house.

"Poor delivery conduct "

Review at this stage is based solely on delivery experience, as flooring is yet to be installed. Flooring arrived on the scheduled day, and was left on the drive on a pallet, the delivery man refused to just bring it in just through the front door. With physical disabilities I had no way of picking these packs up and getting them in doors, and with my partner at work I was completely stuck. Unnecessarily stressful experience.

"Great customer service and after sales experience "

Great customer service which far exceeded my expectations. I have had the floor mop for a few months but unfortunately the handle broke away from the floor pad so I contacted the company to let them know via a live chat on their website. Chat was great and I was sent an email link to send in photos,
I am very pleased to report that Woodpecker are replacing my floor mop😊
The experience was excellent

"Horrid waste of money December 2021"

Horrid waste of money December 2021, supplied and fitted by Wren Kitchens it's bowing edges chipping, it literally looks like some cheap Chinese vinyl click clack flooring. Disappointed less than 10% of it's promised guarantee of 25 years.

"Utter rubbish - do not buy !!"

Utter rubbish, the tiles do not clip into place strongly enough to hold so gaps appear, the material is of poor quality, splits, peels etc.
Had numerous floors laminated over the years, by various fitting companies and I have never come across such a poor quality product as this.
Totally avoid purchasing this substandard stuff !!

Further to Shay's response below I will publish the outcome.

"Brilliant service"

I struggled to get flooring on time and called woodpecker to get Rachel that went above and beyond to fast track the boxes I required on time before the installer went off on holiday. She even called me to let me know the ETA of the courier company. Brilliant service!

"Highclere Coffee Oak for home office"

The herringbone pattern Highclere Coffee Oak looks really stylish in my home office. Woodpecker were excellent to deal with, sent out samples promptly and showed a real interest in the outcome.