"Terrible service"

Bought this flooring when ordering my kitchen with wren. After a few months it has moved leaving gaps and split in a number of areas. I contacted wren over 8 times now and was informed the representative from woodpecker was coming 5/12/24, still no contact from woodpecker. I thought I better ring to confirm someone was coming, to be told the rep broke down on Sunday on his way up to Scotland (I live in Newcastle) No one bothered to let me know and it is 4 days ago they have moved the site visit to the 16th Jan now over 6 months from original complaint. Terrible product, but even worse customer service would never use them again and advise anyone to run from this product.

"Highly Recommended "

We installed woodpecker floors across our entire flat, including our kitchen.
They look beautiful and are really easy to clean.
They are hardy and do not stain, which is essentially for a kitchen.
Simon from Woodpecker was incredible. We installed the floors ourselves, Simon was on hand to answer any uncertainties and provide a calm approach when things got stressful.

"Good quality and easy to install"

Good quality and easy to install

"We have just had our flooring fitted…"

We have just had our flooring fitted through wren, the quality of the flooring is awful, after only a week we have scratches!!! This is not a hard wearing floor as advertised. I am truly disappointed with how easy this flooring has marked. It has nothing to do with the fitting this is a product fault!! This is not hard wearing flooring and I feel we have been mis sold. So disappointed.

"Thank you"

Our floor was laid by a builder - Woodpecker honourably and efficiently resolved a manufacturing problem. Would friendly use there flooring if we have further requirements - thank you Woodpecker

"High quality flooring and exemplary customer service "

Despite an unfortunate incident where the delivery failed and the flooring didn’t arrive as it should have, Woodpecker have stepped up with a personable service to correct the issue. After escalating the issue, Woodpecker got straight back in touch to find a solution that would work for me. They did a bit of investigation to identify what had happened and worked with me to ensure that the flooring would be collected (and from inside my property) at a time that suited me. Likewise they also booked in a replacement delivery to be sent out to me, also at a day and time that would work for me. Nic was apologetic and could not have been more helpful, explaining how they could resolve this quickly and to work to my timescales, to ensure that I could get the flooring in time for the fitter. Mistakes happen and things can sometimes go wrong, so it’s down to the way that a company handles this and helps to put it right for the customer that matters. Honestly, Woodpecker have this nailed.

Ordering the flooring via the website was very easy and the delivery was arranged in a matter of days.

As for flooring, from what I have seen, it looks really good. It was recommended to me and I’m looking forward to having it installed.

"Advise "

Yorrik was super helpful, great to talk to a real person and looking forward to receiving my samples. Thank you.

"Excellent quality product"

Excellent quality product. We have extended the wooden floor from the hall through the remodelled kitchen, which looks brilliant. Short lead time from ordering the product to delivery and fitting by the Floor Factory, Derby

"Brecon River Oak Discontinued"

I purchased £5000 worth of Brecon River Oak flooring (5mm version) in Oct 22 only to now find out it's discontinued (over 18 months ago). I would have never bought a product that would be obsolete in 5 months or would have purchased additional packs. No chance of me using or recommending this business.

"Great company to deal with very happy"

Great company to deal with, very personable and dealt with a major problem, no fault of theirs or product. Beautiful floor very happy