"Valuable advice and guidance"

I have phoned quite a few companies and got some good and some bad responses. I asked questions on your chatline and received really useful help.

"Beautiful floor"

I wish they had been clearer that it would be a curbside delivery. But now that it's done and installed, it looks great. This review is for the Berkeley Burnt Oak Engineered Wood

"I needed information on some flooring I…"

I needed information on some flooring I had installed some years ago and was very promptly and exactly answered

"Ordered cleaning fluid and arrived…"

Ordered cleaning fluid and arrived within a few days and free postage

"Parquet de qualité"

Parquet de qualité, facile à installer

"I had a Woodpecker floor fitted when I…"

I had a Woodpecker floor fitted when I bought a Wren kitchen, now the installer I used was a a recommended installer Wren use. The floor after 18 months had a split appear on the laminate part of the board, but the board its self is solid. I contacted Wren who intern contacted Woodpecker flooring. Now they have said the fault is down to me using insulation pads as the instructions say no underlay. What a load of crap, the answer to their question is in the product I used name, insulation Pads. Ive have used these pads all over my house, I have never had a problem with any flooring that has gone over them. I can understand if they are referring to a soft sponge underlay but not solid insulations pads designed specifically for laminte flooring.After a simple google search I've found Woodpecker flooring has had a faulty batch of this Brecon flooring, weather or not mine is in this batch I don't know. Woodpecker flooring continues through Wren to refuse to repair my flooring. I am now about to research my rights via Trades & Standards. If you've purchased a floor from these and you develop a fault. they'll send you a questionnaire, just answer don't know to any installation questions as they'll try and wriggle out of repairing or replacing the said product. Avoid. 22% negative reviews says its all, people do read reviews and this will surely start to effect their business in a world of social media, maybe only when Wren drop them they'll take customer care more seriously. I will update when I hear were my rights to pursue this are.

"excellent service and lovely excellent…"

excellent service and lovely excellent quality flooring

"A well machined product"

A well machined product. Excellent value for money. Were any growth imperfections these have been well filled and machining mostly put these to the edge the plank. Once laid looked really good. Delivery was quick and easy.

"Flooring not fit for purpose "

My issue is extremely similar to previous reviews. After having all our downstairs flooring removed, screeding done, then had the 'signature' brecon flooring laid. In no time at all it separated, lifted, chipped etc. We contact Woodpecker flooring and one of their surveyors came to do an inspection, basically took no responsibility at all which I found quite appalling considering how much the flooring had cost, the surface area it covered, and how much disruption it would cause to have it taken up and replaced. They said it was a screeding issue. I feel very let down by this as every day I'm reminded of how rubbish the flooring is. My sister also purchased the same flooring around the same time, she has the same problem too. Out of interest the surveyor did go on to inform us that the flooring we had purchased had been removed from the market for a short while and redesigned and made stronger, then put back on the market again. So an admission it was faulty and not fit for purpose but still blamed the screeding. Very disheartening.

"Utterly heartbroken "

Utterly heartbroken . We have spent thousands of pounds on this flooring . Had it laid our entire downstairs, it’s been down less than 6 months and it’s chipping up, bowing, coming apart.
Mortified - initially bought through wren and the rest bought independently . Ashamed to show off our new renovation with shoddy flooring.

Currently hiding it with rugs