"We required 2 extra packs of Woodpecker flooring"

We required 2 extra packs of flooring as decided to continue flooring into downstairs WC, Yorick was very helpful and directed me to order online for quickness. I would recommend Woodpecker Brecon Herringbone flooring

"Yorick was very helpful and answered my…"

Yorick was very helpful and answered my questions about the product. I would recommend Woodpecker flooring

"Herringbone flooring started…"

Herringbone flooring started separating, the top coat laminate peeling away. The product was purchased via a deal with Wren Kitchens, I thought the price was too good to be true!

I don't know how to reply to woodpeckers reply below. But I tried to resolve this with you, and you sent someone out and he concluded that the floor was not level and that was that. We were talking of a large dinning room, living room and part kitchen area and the small not level area was minimal to the overall quality of the product. The peeling of the laminate, the detached supposed click and lock, the separation of boards on areas that have not use made is very clear to us this is a poor product and not a leveling issue. Which when we enquired prior to purchase we advised of tolerances with the product. Of which there is in fact no tolerance whatsoever in level or general use.

We have accepted that this is a battle you are not prepared to put right, or accept poor quality of a product when you are currently trying to sell a similar or in fact the same product in a well known builders merchants. I guess that is the nature of reviews, for consumers to form their own opinion from those reviews. We have since had the complete floor replaced to a great product also sold in a well known builders merchants of a far more superior quality.

"Brecon oak.."

Brecon oak... chipping, splitting and spidering. Floor layed 14 months ago.
Happy to chat to other customers .
Original flooring supplied has been discontinued and replaced by a 3mm thicker plank. Woodpecker called out and said it appeared stones were under the entire floor and had caused the problem .Definitely not the case.This is in the hall, kitchen, lounge, utility and dining room.
We have had an independent review, and are compiling a case , with others who have had same problem.

"Exceptional quality product"

Exceptional quality product! We are so happy with our engineered floor panels and plan to renovate other rooms with the same product. I had a skilled friend help me with the fitting which was straight forward.

"Simple chat conversation about delivery with Yorick"

Simple chat conversation about delivery. Helpful.

"TERRIBLE CUSTOMER SERVICE. STILL AWAITING CORRECT WALL TO FLOOR TRIM."

I have been going around in circles for months with Woodpecker telling me that the extra wall to floor trim pieces they have sent are the same other than slight differences due to the manufacturing process. It is bad enough that neither trim matches the flooring, but now I am supposed to finish my flooring off with a trim that is of a completely different colour and pattern to that already laid down in the rest of the room? Unbelievable.

"We love it"

We love it! Good quality product, great colour, great fit together, or so the fitter says, looks great and feels great, appears to be hard wearing but time will tell, easy to maintain with a swiffer! Enough said!

"Needed a few samples so requested on…"

Needed a few samples so requested on website not only did I get the samples next day but got messaged and help and few more samples from Simon stuff Woodpecker
Chosen from samples and help all perfect outstanding service thank you

"Replaced faulty brecon flooring"

Woodpecker took full responsibility for our flooring that had cupped and chipped. New flooring ordered and fitted by there fitters the three guys were fantastic and very professional. All this done at no further cost to myself. Can only describe the whole support and outcome from woodpecker outstanding and a company who obviously care about customers. Thankyou .