"Katie was very helpful and good"

Katie was very helpful and good. 10/10 service.

"Horrendous."

Horrendous.

App didn't work. Asked for my name, and pin, then when I was in, nothing worked. Payment method added to app, then couldn't delete.

Tried calling customer service, and the number did not work.

Talking to someone on your live chat and they are useless. Slow, do not understand that I want my payment method off the account immediately. Prior to deletion.

Furious.

"Great service from Tori!"

Great service from Tori!

"Great customer service"

Great customer service! Thank you Abbie and others who have helped in the past :)

"Satisfied customer "

Kirstie assisted me today. I believe I was able to rectify my issue but it just took a while in between responses for feedback. Overall, satisfied with the actions and assistance today.

"Circuit Laundry is Terrible"

The app never works cause it sometimes takes card payments sometimes doesn't. Actually getting started on the app is a pain. It charges too much but there is no way to find prices without starting a wash first, no prices listed anywhere. The machines are old as hell and always break. Plus they've eaten two socks, FROM DIFFERENT PAIRS. Just genuinely a terrible service.

"Couldn’t pay for laundry with my app…"

Couldn’t pay for laundry with my app and contacted live chat support. Tori was able to put me through and her responses were quick and precise. Thank you Tori!

"Helen is very helpful and figure out my…"

Helen is very helpful and figure out my request immediately

"Shaun helped us with a problem "

A lad on the report faults get help section was more than helpful i think his name was shaun but either way he helped us out big time with a refund issue.

"Unfair Admin Fee for Faulty Service"

I had a terrible experience with Circuit Laundry. Their app is unreliable and failed to work despite multiple attempts to troubleshoot. When I requested a refund for the unusable service, they insisted on deducting a £2 admin fee—even though the issue was entirely on their side.

This practice is unfair and goes against basic consumer rights, as customers shouldn't be penalized for faults in the company's service. Their refusal to waive the fee, even after raising this point, shows a lack of care for customer satisfaction.

Avoid using this app unless you want to risk paying for a service that doesn't work!